Coordinator, ITS Operations & Access Management

What the Role Is

Reporting to the Manager, Technology & Security, the Coordinator, ITS Operations and Access Management is accountable for overseeing the service delivery operations and access management (including directory and devices) for London Health Sciences Centre, St. Joseph’s Healthcare London, and our regional partners, resolving or triaging over 11,000 client contacts monthly.

The Coordinator, ITS Operations & Access Management leads three separate teams, including the Data Centre Operations team, including after-hours ITS Help Desk, the Access Administrator team providing network account and access administration, and the Mobility team, responsible for corporate mobile phones.

This role is accountable for day-to-day department activities, including direct management of the team and material resources at all sites, during core hours Monday-Friday, including 24/7 support for Data Centre operations and after-hours Help Desk for the Stiller Centre and Parkwood Data Centres. The Coordinator is accountable for day-to-day staffing and scheduling, development and support of a healthy workplace, risk and utilization measurements, and facilitation of improvement initiatives and change management, while operating within approved operational budgets and financial guidelines and controls.  
 

The role provides an advanced level of consultation and guidance to the Operations and Access Management teams and serves as the communications link between the teams and the Manager. The Coordinator collaborates with peers across programs and external organizations and is the first point of contact for internal escalation.

Qualifications

Who You Are

• You are self-aware of own assumptions, values, principles, strengths and limitations
• You manage and develop self while modeling qualities such as honesty, integrity, resilience, and confidence
• You engage and support others to foster development, personal goals and encourage a healthy organization
• You achieve results by strategically aligning direction, decisions, actions and evaluation with the vision, values and evidence
• You facilitate an environment of collaboration and cooperation
• You create connections, build partnerships and networks
• You demonstrate a commitment to the organizational vision, mission, values and service excellence
• You are a transformational thinker that encourages and supports innovation
• You have exceptional analytical skills that contribute to effective decision-making
• You are self-directed, courageous, and highly motivated with excellent interpersonal and effective communication skills 

What Skills Are Needed

• Project Management experience
• Experience managing Veeam Backups (job management, tape management, backup restore jobs)
• VMWare Virtual machine deployments
• Experience monitoring data centre environmental conditions
• Vendor relations and management including participation in RFPs, managing quotes and invoices for emergency work (HVAC, UPS, etc.)
• Equipment Lease management experience
• Planning and executing action plans that deliver results and motivate individuals for greater performance excellence
• Strong business acumen 
• Values-based leadership and a proven track record for developing and sustaining healthy work environments and effective teams while leading in a performance-driven culture 
• Lead and drive system transformation
• Develop self and others through teaching, coaching, mentoring and formal development processes 
• Strong analytical skills that contribute to effective problem solving and decision-making

What You Will Bring with You

• Successful completion of a recognized baccalaureate degree program in a related field (e.g. Computer Science) or 2 year diploma in Computer Systems Technology
• Minimum three (3) years’ experience in progressively more responsible leadership roles in a healthcare environment, preferably in an acute care academic teaching hospital
• Minimum three (3) years’ previously related experience, preferably in a high-volume computer support environment
• Fluent and computer literate with computer systems such as email and Microsoft Office applications (MS Word, Excel & PowerPoint)
• Demonstrated ability to attend work on a regular basis

Other Information

London Health Sciences Centre fosters a culture of patient and staff safety whereby all employees are guided by LHSC's Mission, Vision, Values and Code of Conduct.

LHSC is committed to employment equity and diversity in the workplace, and welcomes applications from women, visible minorities, Indigenous people, persons with disabilities, and LGBTQ2+ persons. We are committed to providing persons with disabilities equal opportunities and standards of goods and services, and are also fully compliant with the Accessibility for Ontarians with Disabilities Act (2005), as applicable.

Submission Requirements (please submit in one MS Word, or PDF(preferred), document):

Cover Letter, Resume and Listing of Education, Credentials and Certifications

Please be advised that reference checks may be conducted as part of the selection process.

Successful candidates will be required to complete a health review which includes providing vaccination records or proof of immunity against Measles, Mumps, Rubella, and Varicella (Chicken Pox), Hepatitis B, Tetanus/Diphtheria/Polio; Meningitis. In addition, candidates will need to provide documentation of Tuberculosis Skin testing and a completed COVID vaccine series (two vaccines).

Successful candidates, as a condition of job offer, would be required to provide a satisfactory police information check (original document) completed in the last 3 months.

Your interest in this opportunity is appreciated. Only those applicants selected for an interview will be contacted.


Apply