Senior Product Designer

Position: Senior Product Designer

Type: Full-time; Salary

Work Location: Southwestern, ON

Start Date: TBD

Salary: $90,000 to $100,000

Group Benefits: Yes

Reports to: Ashley Odell - Director, User Experience

Key Responsibilities:

• Collaboration and Leadership: Work alongside a diverse and creative technically-savvy team, supporting the business vision and turning client goals into reality. 
• Client Consultation: Leverage your 5+ years of experience to consult with leaders in medium to large corporations, independently providing strategic insights and handling high-pressure meetings with ease (15-20% of your day).
• User-Centered Design: Focus on understanding customer needs and creating delightful experiences that exceed client goals. Collaborate with team members and senior leadership to produce exceptional design solutions.
• Research and Analysis: Conduct thorough data analysis to back every design decision, ensuring the creation of research-informed user journey maps, site maps, CRO recommendations, and wireframes.

A Day in the Life:

• Morning Research: Start your day by staying updated on the latest digital, data, design and marketing trends to continuously hone your skills. 
• Daily Meeting: Join the web team for a quick morning sync-up, ensuring you’re aligned with the day’s deliverables for tbk’s clients.
• Client Consultant: Independently lead client meetings, providing strategic consulting, determining client objectives and KPIs, pitching new user journey flows, presenting brand persona analyses, and making recommendations to drive business growth.
• Team Support: Regroup internally with the Account Strategist or Director of UX to plan next steps based on client feedback, leveraging their feedback to inform your work.
• Strategy Development: Spend your afternoon researching, planning, and executing sitemaps, user journey flows, and wireframes for new projects, using storytelling methods to present your work to clients.
• Leadership: End the day with a summary update for various leaders of your project portfolio, independently prioritizing your tasks for the next day.

Requirements:

• Portfolio or case studies demonstrating your process and strategic thinking required
• Education or Experience (we appreciate both) – College or Bachelor’s Degree in Interactive Arts and Technology, Digital/Interaction Design, User Experience
• 5+ years of experience with an entrepreneurial mindset 
• Thorough understanding of Conversion Rate Optimization (CRO) practices, e-commerce funnels and strategically moving consumers through online buying / research journeys 
• Excellent knowledge of user-centered design methodologies
• Experience designing for business software, web, and mobile technology
• Experience working on B2B and B2C solutions
• Proficiency with Figma and Adobe Creative Suite (or similar design software)
• Proficiency with Miro (or similar digital whiteboard software)
• Strong communication skills, both written and oral, with the ability to provide a rationale for recommendations
• A positive and resilient personality, open to feedback and eager for continuous improvement
• Ability to manage and prioritize multiple projects of varying timelines, complexity, and scope
• Agency experience preferred; ability to work independently in a fast-paced environment
• GA4 Certified / Google Tag Manager certified (or similar training)
• Looker Studio, Tableau or similar KPI Dashboard Creation experience
• CRM experience (the big 5) considered an asset

About tbk

Our award-winning, full-service agency creates industry-leading websites, revenue-generating marketing strategies, and custom software solutions to help businesses successfully compete and grow.

Realize your potential with a rewarding career at tbk.

Our Hiring Process

• Initial interview and portfolio review with hiring manager
• Practical skills test
• Secondary interview with senior leadership
• Final interview with CEO and/or President

Be your best at tbk

tbk is an award-winning, full-service agency headquartered in London, Ontario that leads brands to their next. For over a decade, our team of professionals have been helping brands successfully compete and grow. We drive results with entrepreneurial thinking, strategic leadership, accessible websites, memorable branding, performance-based digital marketing, and custom software solutions. It’s no wonder why so many of Canada’s most trusted brands count on tbk to deliver exceptional work. 

As an employer of choice, tbk aims to be welcoming and transparent in our candidate selection process.

We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

Equal Opportunities:

tbk is an equal opportunity employer that values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital, veteran, or disability status.

tbk values diversity and is committed to creating an inclusive work environment. We provide equal employment opportunity for all applicants and employees. We do not discriminate based on any legally-protected class or characteristic. Employment decisions are made based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, please let your recruiter know.

Pursue Your Dream Career at tbk