User Experience Researcher

Position Location: Requirement 2-3 hours from London, ON. 
Remote with some in office days required (monthly & quarterly)

Voices is the world’s #1 online marketplace for voice actors.

We’ve helped tens of thousands of marketers, producers, instructors, and creative directors at the world’s biggest and most beloved brands find the right talent for their creative projects.

Headquartered in London, Canada, Voices matches clients with voice over, music, audio production, and translation professionals in over 160 countries.

We are looking for a passionate and continuous learner who is capable of bringing innovative ideas to the table. You will be part of the entire product development experience, continually delivering value to our customers and stakeholders. We are looking for individuals with a strong affinity for creating amazing digital products and delivering outstanding experiences to our customers.

Requirements:

• Experience with moderated user-testing, user interviews, surveys/questionnaires, recruitment and UX metrics frameworks
• You have experience working with research tools like Hotjar, UsabilityHub and Dovetail 
• A passion for solving core product problems by utilizing UX best practices
• Strong communication skills, written and verbal. The ability to facilitate workshops and present findings in a compelling way, to various types of audiences
• Able to articulate your ideas to teammates, stakeholders and leadership
• Able to collaborate and articulate your ideas in a fast-paced startup environment
• Previous UX research experience with a background in agency, corporate, consulting or tech would be a bonus
• A portfolio or work examples that demonstrates your UX Research skills
• Bonus: You have experience working with product management tools such as JIRA and Salesforce. You have some basic familiarity with modern design systems and tools like Figma and FigJam. 

Responsibilities:

• Work with a cross-functional product team including Developers, Marketers, Product Managers and Product Designers using lean/agile principles
• Support the Product Manager and Designers in facilitating product discovery workshops with stakeholders to help define business objectives and key results
• Help to define and document customer journeys and personas
• Support the Product Manager to collect large amounts of information from across the company and develop a compelling, insightful product vision and strategy
• Schedule and participate in frequent user testing and research sessions to validate the effectiveness of the product strategy with real customers
• Collaborate with Product Designers to quickly sketch or wireframe concepts and ideas
• Complete competitive and market research that will be used in product strategy
• Help maintain a customer advisory program for the purposes of continually connecting with our customers and getting their feedback