Sr Performance Consultant – Fixed Operations

WHO WE ARE:

Drive global technology

CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers.  CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.

We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue. From data scientists to sales and client service experts, we’re hiring to support your growth and ours – Green light your career.  If you’re ready for high impact you’re ready for CDK!

WHY US:

Growth potential, flexibility and material impact on the success and quality of a next-gen, enterprise software product makes CDK Global an excellent choice for those who thrive in challenging, fast-paced engineering environments. The possibilities for impact are endless. We have exceptional opportunities to evolve our industry by driving change through new technology!

ABOUT THE POSITION:

CDK Global is hiring a full-time Performance Consultant with fixed operations experience within an implementation or automotive dealership environment. This is a field-based position that will require up to 90% travel annually.  Travel is Monday through Friday on a weekly basis.

As a Performance Consultant one is responsible for, however not limited to, the following:

• Consult with executive level management to evaluate business goals, dealership (group) strategies and consulting visit objectives.  Evaluate dealership knowledge and their current level of process and product utilization.
•  Work individually or partner with Executive Coach to identify process workflow gaps and create solutions and best practices that drive dealership efficiency, system utilization, margins, sales, productivity and revenue.
• Provide solution training via: one-on-one coaching; one-to-many coaching; and presentations to dealership senior management. Training includes, but is not limited to, CDK product education and setup changes, business workflows, and best practices that correspond to the workflow/process improvements being implemented.
• Recommend additional CDK solutions, when client is a CDK client.
• Complete paperwork and Action Item trip reports in designated timeframe. Recommend additional CDK solutions to client based on processes and business needs. Manage recurring contracts to ensure services are scheduled and delivered in the appropriate time frame

Qualifications & Requirements:

• Automotive dealership industry experience – CDK Fixed Operations expertise
• 5+ years of hands-on experience using CDK Drive
•  Prior experience working in a retail dealership environment using CDK Drive
• Subject Matter Expert (SME) for best practices and key metrics that support one complete dealership workflow
• Able to help clients maximize desired business results based on key metrics and coaching on increased utilization of their CDK Dealer management system
• Fluent in French strongly preferred

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US.  CDK may offer employer visa sponsorship to applicants.