Technical Account Manager

Trackunit is a fast-growing company and a leading supplier of IoT solutions, operating out of many offices worldwide. Trackunit specializes in digital solutions that connect machines, people, and systems in the global construction industry. The construction industry is the least digitalized industry of all. This lack of digitalization has left construction far behind a global economy on the rise and placed the industry as one of the least productive industries too.

We are looking for a Technical Account Manager with deep expertise in Modbus to serve as our customers trusted technical advisor and be the customers’ voice internally in Trackunit. You’ll be helping strategic customer leads identify value-driven key use cases, validate the use cases' technical feasibility, and drive the technical PoC. You’ll also help existing key accounts mature with the Trackunit product by driving successful adoption of Trackunit’s products and features to ensure maximum value creation for the customer.
As the customers’ voice, you’ll support the Trackunit Product Management team on customer feedback and help validate new features with Early Adopter customers. You will also support customer-specific development with the Trackunit engineering team.

With locations in the hearts of London, ON, Kitchener, ON and Chicago IL, we offer you a flexible setup with the possibility to work from one of our locations or in a hybrid model.

What’s in it for you?

• A place in an agile growth SaaS business, with possibilities to grow internally in the company. We are moving fast, so fasten your seat belt and prepare to be adaptable. Back in 2020 we were 150 employees at Trackunit and we have just passed 400 employees.
• International environment with regular check-ins and social events across teams, departments and borders.
• We take your personal and professional development goals seriously and we support them through training, coaching and mindfulness as well as with an outspoken feedback culture to help you identify your strengths and opportunities. We do this by touching upon your impact on our triple focus: impacting yourself, impacting teams/relations and impacting the organisation/strategy.
• Flexibility and hybrid working is not just a cliché to us or something we state in a job posting. We do offer you a flexible setup and believe that you best can structure how your routines look like. And once you have chosen how you work best, let us know what you need: we got you covered with the IT equipment you need for your work.
• Turning the Tide. At Trackunit, we are committed to creating and contributing to an inclusive workplace. And this commitment starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. We only assess candidates on their qualifications and merit. Learn more about TIDE and other DE&I initiatives here. 

Who are you ideally?

• A bachelor’s degree in engineering, computer science, or a related field; an advanced degree is preferred.
• Extensive experience in technical account management or customer-facing roles within the SaaS, IoT, and industrial IoT industries.
• Deep understanding of IoT solutions architecture, protocols, and connectivity technologies, with specific expertise in Modbus (ideally also J1939 CANbus).
• Experience with ISO15143-3 is considered a plus.
• Proven track record of driving technical innovation and customer success in strategic accounts.
• Strong communication and interpersonal skills, with the ability to articulate complex technical concepts to diverse audiences.
• Strategic thinker with a proactive approach to problem-solving and driving business outcomes.

Don't meet every single requirement? No worries - this is what we're looking for ideally, but if you're super excited about this role but your past experience doesn't align perfectly with every qualification, we encourage you to apply.

Primary responsibilities:

Accelerate technical buyer journeys:

• Partner closely with Sales, Customer Success, and the customer to identify value-driven key use cases and validate their technical feasibility.
• Serve as the technical subject matter expert during customer meetings and product demonstrations, ensuring the successful management of technical requirements.
• Drive technical POCs based on identified key use cases. Your responsibility will be to validate the technical feasibility of the use cases together with the customer's technical team.
• Provide guidance and recommendations on best practices for Trackunit products that correlate with the customers’ daily business operations.

Customer maturity and product adoption:

• Work closely with customers’ technical teams to integrate the Trackunit system and products into daily business operations.
• Help the customer further integrate the Trackunit system into existing systems so they can automate processes and react to actionable insights.
• Proactively keep Trackunit solution environments operationally healthy for assigned customers - product adoption, data, and platform health are critical to customer success.
• Provide ad hoc technical consultancy to customers regarding specific technical objectives, including new machine types, new technology, and specialty equipment fleets.
• Train the customer in new features and drive successful adoption.
• Serve as the primary technical escalation point of contact for assigned customers and work closely with cross-functional teams in that support.
• Develop and nurture strong, long-lasting relationships with technical stakeholders for assigned customers.

Be the customers’ voice internally:

• Proactively engage with Product Management to drive discussions on automating and scaling IoT configuration and implementation processes.
• Collaborate on the development of tools, frameworks, and best practices to streamline the IoT configuration process and enhance the scalability of Trackunit’s IoT solution.
• Collaborate with cross-functional teams to ensure alignment between customer needs and product roadmap, driving customer success and retention.

Our hiring process

Don't waste your time on writing the perfect cover letter for the job. We want you to create an impact that matters, and that's not in the cover letter.

• • Initial conversation with a colleague from our People & Talent team to get to know each other a bit better.
  • Virtual meet and greet. Meet with Associate Vice President of Technical Account Management, Jacob Kramer Rydborg.
  • Personality-based interview. You will be asked to fill out an online personality assessment using use Hogan prior to the interview. There are no correct answers - the aim is a dialogue about the results and Trackunit’s culture, so you’ll get to know us better as well.
  • Assignment-specific interview. We want you to get an insight into some of the concrete work tasks or challenges related to the role. You will be given a case to prepare prior to the interview, and at the interview, you will present the case to relevant colleagues from across Trackunit, who you’ll also work closely with in the job.
  • If needed, throughout the process we will obtain references from former employers and do background checks for level specific, if you have not provided these yourself.
  • Offer presentation and walk-through. We’re lucky to have you!

We hire skilled and enthusiastic people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and are enthusiastic about connecting construction, we want to hear from you.

Trackunit is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, colour, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Trackunit is also committed to providing reasonable accommodations for qualified people with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let our People & Talents team know.


Learn more and Apply