IT Technician- 1 Year Contract

Role Summary

This is a 1 year contract, with possible availability for extension to a full time position. 

The IT Service Desk Technician is responsible for first level support of all end user and shop floor devices; peripherals, and software.

Key Responsibilities

1. Drive improvements in Service Desk performance including, but not limited to, compliance with SLAs and reduction in mean time to resolution.
2. Act as Service Desk support for user’s day to day problems and questions.
3. Help train and support users on new applications, changes, and upgrades.
4. Contribute to end userknowledge base by writing technical documentation and instructional guides
5. Participate in and facilitate departmental cross training on a day-to-day basis to provide the best possible support and protection of Presstran’s operations by fostering a learning environment of sharing knowledge with fellow team members
6. Handle the installation and support of VDI terminals; PC’s, printers, peripherals; and mobile devices
7. Moves; adds, and changes of VolP desk phones
8. Handle the administration/set up of network accounts following departmental procedures and security protocols
9. Advanced ability to operate Microsoft Office; Microsoft Windows Operating Systems
10. Manage and prioritize service desk incidents using Matrix42

Key Qualifications/Requirements

1. Minimum 2 year college diploma or equivalent working experience
2. 1-2 years information systems experience, preferably in a manufacturing environment.
3. Extensive hands-on experience with installation and support of end user hardware, software
4. Strong technical background, with an emphasis on the administration of Microsoft Office, Microsoft Windows Operating Systems
5. Ability to troubleshoot; analyse, and determine root cause of end user incidents
6. Experience in administering, configuring and using Matrix42 would be considered an asset
7. Experience implementing and supporting third-party client applications
8. Valid Driver’s License and your own vehicle for occasional travel to another Presstran site in St. Thomas for IT support

Additional Information

Accommodations for disabilities in relation to the job selection process are available upon request.

EQUIPMENT and/or PRODUCT FAMILIARITY:

Equipment:          Windows servers, iSeries server, tape library, printers, peripherals

Software:             Various as required

RESPONSIBILITY AND WORKING CONDITIONS:

The IT Service Desk Technician is the key interface between business functions and information technology. Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components. Frequent lifting and transporting of moderately heavy objects, such as computers and peripherals. Office environment with frequent exposure to a manufacturing environment.