Coordinator, Information Technology

Coordinator, Information Technology

INFORMATION TECHNOLOGY

Reports to: Manager, Information Technology
Employee Group: OPSEU
Salary Range: $50,497 – 63,119
Hours of Work: 8:30am – 4:00pm or shift work throughout the year

As a key member of the Huron IT department, the Coordinator, Information Technology is responsible for a broad range of technology services and support. Reporting to the Manager, IT and working closely with all other members of the IT team, and WTS at Western, this position provides technical support services to faculty, staff across the Huron campus. This includes classroom and meeting room technical support, physical management, and setup of equipment; writing instructional manuals on equipment use and providing training on these environments; and providing typical help desk support per established help desk procedures. The coordinator is a pro-active individual, adhering to best practices to ensure that all elements of technology across the Huron campus are functional, operational, patched. This role consistently works to provide the best possible computing experience to anyone on the Huron campus.

QUALIFICATIONS

• Undergraduate degree in a computer science discipline from an accredited institution, or equivalent education and experience;
• A minimum of three (3) years’ experience in an administrative support role working with the public, preferably in a post-secondary or educational setting;
• Exceptional and well-honed client / customer service skills to represent Huron professionally in all interactions and with individuals at different levels of the organization;
• Experience with VOIP telephony systems; Microsoft Active Directory management; SCCM; virtualization technologies;
• Familiar with cyber security best practices; familiar with image deployment for PC based systems;
• Knowledge of networking protocols; switches; Wireless Access Points;
• Proficiency with MS Office Suite products (Word, Excel, PowerPoint, Teams); both Windows and Mac operating systems; video conferencing platforms (Zoom);
• Familiar with typical audio and visual technologies used in Higher education classrooms;
• Excellent time management skills and a demonstrated ability to organize and prioritize multiple tasks and meet competing deadlines in a fast-paced environment;
• Exceptional oral and written communication skills and ability to interact positively and calmly with students, faculty, and the public in a variety of settings;
• Willingness to participate fully in a team environment;
• Demonstrated ability to problem solve effectively and use good judgement in all decisions;
• Energetic, organized, self-motivated, collaborative, adaptable, and flexible.

Qualified candidates are encouraged to submit their application by Monday November 15th, 2021, by 11:59pm. Your cover letter and a current resume may be submitted in one document (Word or PDF) in confidence to Huron via email to huronhr@huron.uwo.ca

Huron values its place in an interconnected world and desires to reflect this value, acknowledging our responsibility to strive towards a diverse and equitable employment and educational environment that recognizes the inherent worth and dignity of every person. We encourage applications from all qualified individuals, especially those from racialized persons / persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the diversification of ideas.

Applications from all qualified individuals are invited; however, Canadian citizens and permanent residents will be given hiring priority. We thank all applicants for their interest, only those selected to proceed in the competition will be contacted. Should you require accommodation in making an application please contact Huron by phone at 519-438-7224 or at the email address above.