Imaging & Workflow Analyst

We are Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing. 

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Be your best at Canada Life.

We are looking for an Imaging & Workflow Analyst

Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg. 

Individual Customer Technology (IC Tech) is an integral part of the Individual Customer organization within London Life.  Our IC Tech professionals make a significant contribution to the companies' business goals through the effective delivery of value-added information services. These services include setting technology direction, project management, analysis, system architecture, software development and the provision of operational support services.

At our company, the customer is at the centre of what we do. Individual Customer Technology is looking for innovative, collaborative, fun-loving candidates that exemplify this and can demonstrate it in their work. We care about the financial, physical, and mental well-being of our customers and our staff.

As an Analyst you will investigate how our systems function and document workflows, templates, job-aids, and playbooks that help improve the efficiency of our organization. There will also be an opportunity to work with our project teams.

What you will do:

• Lead requirements gathering discussions with stakeholders and Product Owners to understand their business processes and technical needs
• Defining business problems/opportunities, providing a clear definition, and performing benefit analysis
• Work as part of a team, plan, and organize work
• Communicate to our business partners in writing and verbally in person or remotely
• Ability to take initiative, demonstrate leadership skills and pay attention to detail
• Work with our business partners, developers, and quality analysts to implement solutions
• Document requirements, use cases, user stories, Jira tickets
• Thorough knowledge of system and process analysis with demonstrated experience and expertise in requirements management, process development/re-engineering and testing skills including information gathering, problem solving, and test plan creation and execution

What you will bring:

Degree/diploma in related discipline (computer science) or equivalent combination of training and experience

Training or knowledge and experience with:

• 5 years’ experience as Analyst
• Bilingual would be an asset
• Skilled at working with stakeholders to define business processes and gather functional and technical system requirements
• Gather requirements, designing and mapping the same to the Business processes
• Demonstrated ability to analyze and solve problems
• Demonstrated ability to work as part of a team, plan and organize your own work,
• Communicate effectively in writing and verbally in person or remotely, initiative, team-oriented leadership skills and attention to detail
• Effective planning and organizational skills
• Ability to take initiative, demonstrate leadership skills and pay attention to detail
• Experience with database design or data modeling
• Experience with workflow or process modeling
• Experience using Lean, Design Thinking, and Process Automation/Process Optimization methodologies
• Understanding of IT project methodologies, processes, and practices; experience in both waterfall and agile methodologies is Knowledge around automated testing, continuous integration, and continuous deployment
• Experience with infrastructure & application support

Knowledge of some of the following would be an asset

Confluence, JIRA, FileNet, Appian, OnBase, RPA, Access Databases, .Net, and any documentation related programs

We offer a challenging, team-oriented work environment, competitive income and benefits, and opportunities for professional and personal development and growth.

Be your best at Canada Life- Apply today 

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