Infrastructure Analyst - Platform Services

Company Summary

Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents.

FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! 

We are continually searching for the best talent; individuals who possess a deep commitment to the customers and markets we serve. We are currently seeking an experienced Infrastructure Analyst in our Oakville or London, Ontario office who would like to join a company that has created a unique working atmosphere that offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment.

Reporting to the Manager, Platform Services – Technical Services in this exciting opportunity, you will undertake the following:

HERE’S HOW YOU’LL CONTRIBUTE:

• Ability to support a variety of technologies, business departments and systems, and independently resolve problems and pro-actively communicate solutions
• Remain current on IT issues by acquiring and maintaining knowledge of relevant products and initiatives
• Research tools and processes to evaluate their usefulness to departmental and corporate needs
• Support department policies by providing technically accurate solutions to end users within the provided guidelines
• Enhance the quality and efficiency of the Technical Services team by participating in team projects and initiatives
• Ensure the delivery, availability and provide subject matter technical expertise on infrastructure in support of project initiatives
• Investigate and participate as a 3rd level SME in resolution of system problems to ensure maximum availability of the infrastructure and systems
• Review, maintain and provide ongoing improvements to the general environment for all hardware and software

HERE’S WHAT YOU’LL BRING:

• Five to ten years of demonstrated experience in administration of service call, incident and problem management tools

• Experience in designing, deploying, hardening and supporting a Windows 2008R2 / Windows 2012R2 / Windows 2016 Servers and Domain including AD, DNS, DHCP, File Services, Print Services, GPOs

• Advanced knowledge of Microsoft SCCM & SCOM

• Proficiency with Citrix, VMware, O365, Exchange, SQL, PowerShell, Batch Scripting

• ITIL Foundation Certification or additional certifications considered an asset

• Strong interpersonal skills with the ability to communicate in English both verbally and in writing in a team environment

• Able to work a flexible schedule of days, evenings and weekends as required

• Excellent time management and problem-solving skills.

• Ability to work effectively in a fast-paced, multi-task environment as a collaborative team member with ability to contribute to multiple projects and/or tasks with minimal supervision.

• Independent, well-organized, self-starter and able to adapt to change

• Good interpersonal skills with a natural ability to work with and support colleagues, ability to adapt to and work effectively with co-workers who have different styles and levels of technical knowledge

• Positive, flexible, open-minded approach towards work assignments

• College diploma in Computer Systems Technology – Networking or Computer & Network, or similar; University Degree in Computer Science; or equivalent work experience

The Great Place to Work® Institute has named FCT one of Canada’s Top 50 Best Workplaces and one of the Best Workplaces in Canada for Women. We’re also one of Achievers 50 Most Engaged Workplaces™ in North America.

By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process. To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation. FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, record of offences, or any other basis prohibited by the applicable provincial or federal human rights legislation.