Bilingual Customer Success Specialist

Bilingual Customer Success Specialist

At Paystone, we are building the future of customer-driven growth for small businesses. Our products offer business owners both hands-off and hands-on solutions so that every customer can bring them one more.

Your Job

As a Customer Success Specialist, you will be responsible for expanding the products and services used by Paystone’s existing customers. Your key responsibility will be to connect existing clients to Paystone products and services that will bring value to the client’s business and deliver on those services. Working collaboratively with the account management, project management, and the internal development teams, you will ensure a flawless experience with Paystone from the beginning, all the while executing and delivering on time for the customer. If you are passionate about delivering outstanding, memorable “WOW’ experiences, facilitating creative solutions, and delighting clients at every turn, then this is the role for you. Ultimately, we create fans by working closely with our clients.

Why join us?

Paystone is growing and evolving on a weekly and monthly basis. We’re getting hyper focused on filling a market gap with our product, which is also growing. We’re a group of really passionate people who really like to push the status quo and do what’s right.

About our Team

We’re a team full of highly motivated and committed people. We’re evolving and changing, so if you thrive in places of transition, this is the place for you. We’re real people helping other real people solve their problems and we do it because that’s what good people do. So come work with some people who aren’t just good, they're great!

Your Focus

• Manage client upgrades and ongoing requests
• For larger initiatives, establish project goals, deliverables, required resources and timelines
• Track and report on project milestones and deliverables
• Resolve issues and solve problems for customers
• Come up with creative solutions to meet the client’s needs and objectives
• Train the client to effectively use the product
• Execute on loyalty and other marketing campaigns for key Paystone clients (marketing content provided by client)
•  Contribute to monthly loyalty program reviews for key clients by consolidating and analyzing provided program data
• Support the account management team on ad hoc requests as needed

 
Who You Are

• Being obsessed with customers, and putting them first
• You are a relationships “person” and know how to retain customers
• You learn quickly and exhibit tech savviness
• People would describe you as persuasive & charismatic
• You effectively communicate with stakeholders at all levels — from executives to end-users
• Your superpowers are in creative problem solving
• You have a University degree or college diploma in business, IT or a related field
• Fluent in both French and English (written and verbal)
•  Having experience working with point-of-sale systems or in a retail-related field an asset
•  Having experience onboarding new clients and services in a SaaS environment an asset

Perks & Benefits

• Compensation tied to market data (we user Mercer)
• We reward for contribution
• Everyone gets Equity
• Unlimited Vacation - yes, for real
• We’re committed to career development
• Work from home
• Company Events
• Extended Health/Dental/Vision Care (starting Day 1)
• Disability insurance (starting Day 1)
• Employee assistance program (starting Day 1)

Our Mission

By joining Paystone, you are joining a team that is future focused and driven by our mission of creating Customer Driven Growth.

By helping our clients create better experiences for their customers and then motivating their happy customers to share their experiences with others, our platform creates the momentum for our clients to gain more happy customers. In other words, we win when our customers do.

About Us

Paystone is a leading North American payment and software company redefining the way merchants engage their customers and grow their businesses. The company's seamlessly integrated suite of automated payment processing, customer loyalty, gift card solutions, and now reputation marketing, is used by brands such as Irving Oil, The Source, Global Pet Foods, Kernels Popcorn, and many of the MTY Food Group's restaurant brands. Paystone's solutions are used at over 30,000 locations across Canada and the United States which collectively process over 10 billion dollars a year in bankcard volume. We employ over 180 employees and serve as the technology partner of choice for hundreds of partners across North America.

Paystone is an equal opportunity employer. Should you require any accommodations due to disability please let us know at the time you are selected for an interview.**

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