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Job Description
Vice President, Operations, Technology Infrastructure & Operations
We are Canada Life
Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Working closely with colleagues, together we deliver on our shared purpose to improve for the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.?
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Be your best at Canada Life.
Technology redefines the way we work and deliver to meet business needs and elevate the customer experience. You’ll be part of an organization that is embracing modern technology, innovation and agile ways of working.?
Our Canada Technology team is a strategic partner in our business – with an ambition to be a forward-thinking, agile technology organization delivering secure, resilient and leading solutions that support Canada Life and the well-being of millions of Canadians.
As the successful Vice President of Operations candidate, you exhibit exceptional operational passion, drive and focus. The growing and maturing of sustainable operational capabilities is well demonstrated through your prior leadership experiences and undeniable results. Reporting into the SVP, Chief Technology Officer you provide the thought leadership and persistence seeking continual improvement fully aligned with business operational and risk needs.
What you will do?
- Lead the development and delivery of operational strategies and sustainable continual improvement through collaboration and partnerships across IT
- Collaborate and lead discussions with all IT areas in driving continual improvements on resiliency for all services, setting the operational expectations across IT, and leading attainment of operational excellence for all the products and systems under Operations purview
- Be accountable and responsible for all operational activities ensuring the availability and recoverability of systems critical to business operations, customer digital experiences and Advisor work environments
- Ensure all required operational controls of the 7/24 environment are operating effectively in meeting operational and risk expectations of business
- Maintain senior level relationships with external vendors and industry forums on technology and operational directions relevant to the direct areas of accountability
- Promote, develop and evolution a strong proactive risk culture within the operational domain
- Be responsible for annual budget planning and forecasting, while identifying and delivering on annual effectiveness improvement plans
- You will lead and have overall people management responsibilities for a team of direct reports and their teams
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What you will bring?
- 15+ years’ experience in senior operational leadership roles spanning multiple technology disciplines
- Bachelor’s Degree in information technology, Computer Science or related degree
- Experience and knowledge with ITIL processes, Agile work methods, outsourcing and cloud
- Experience with software-defined infrastructure and the ability to address shifts in skills and talent required to achieve success
- Deep understanding of how large enterprise organizations work, within in a regulated environment
- Experience and depth of knowledge with modern ways of working within a technology landscape
- Ability to attract, retain and develop talent
- Ability to strategically manage vendors and financial management
- Proven experience acting as a change agent lead with initiatives across broad technology groups
- Ability to challenge and collaborate effectively to find the right balance between building relationships and driving change
Be your best at Canada Life- Apply today
Canada Life serves?the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.?
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We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee?has the opportunity to?reach their potential.?
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Canada Life?would like to thank all applicants, however only those who qualify for an interview will be contacted?