Associate Manager, Delivery

Role Description

At Canada Life, we believe in improving the financial, physical and well-being of all Canadians. The foundation of our strategy is to put the customer at the centre of everything we do.  An important part of putting our customers at the centre is ensuring that we provide quality project delivery services and support to the business which arms them with the tools required to better service our customers.

Group Customer Technology currently has an opening for an Associate Manager Delivery, reporting to the Manager, Project Delivery for Plan Sponsor and Finance. The Associate Mgr Delivery will be responsible to lead a team of Project Managers, Software Developers and Analysts for the delivery of work within the portfolio. The will also be responsible for understanding and supporting the portfolio of work that supports the business plan, developing and maintaining reporting for the portfolio of work including financial reporting, resource demand and allocation and continuous improvement of processes utilized to delivery on the portfolio of work.

Accountabilities: 

• Lead a high performing team of people to meet and exceed service standards, including:
  • Leadership and coaching to all employees
  • Set priorities and provide clear direction for achieving organizational and team goals
  • Performance management, succession planning, termination, recruitment and coaching of staff
• Resource allocation, assignment and management, based on the priority and cadence of initiatives and other supporting activities

• Maintenance of a consolidated view of the portfolio of initiatives
• Proactively and collaboratively work with project managers ensure project reporting and project needs are understood and consistent to meet a high standard of delivery

• Consolidate portfolio risk reporting for portfolio of projects, and determine and articulate portfolio risks
• Identifies, resolves or escalates portfolio issues

Must-Have:

• 4-7 years’ experience in Project Management in an IT delivery environment
• Degree in related discipline (Computer Science, Commerce, Business Administration, Management Information Systems, etc) or equivalent combination of training and experience
• Strong analytical, decision making and problem-solving skills, particularly critical thinking, with a strong attention to detail
• Customer centric approach to problem solving with the ability to collaborate, resolve conflicts, and reach consensus with others
• Excellent oral, written and interpersonal communications skills, with the ability to translate complex technical subject matter in business terms for executive audiences, succinctly and professionally
• Experience in risk assessment and management techniques
• Experience in stakeholder relationship management across various business and I.T. areas
• Experience leading and mentoring teams within a matrix organization
• Experience in resource planning and performance management
• Experience with project management tools/techniques
• Understanding of IT project methodologies, processes and practices
• Ability to work in a virtual team environment, facilitating and contributing to work across geographies and across other functional teams

Nice-to-have:

• Accreditation in Project Management such as Project Management Professional (PMP) or equivalent credentials.
• Experience in both waterfall and agile methodologies.
• Ability to adapt to changing priorities.
• Ability to influence and negotiate win-win outcomes among cross-functional teams.
• Ability to grasp concepts quickly and to work independently with minimal direction.
• Strong organizational skills with the ability to manage multiple competing projects and priorities under time pressure without compromising quality.

We offer a challenging, team-oriented work environment, competitive income and benefits, and opportunities for professional and personal development and growth.

Accountabilities:

Qualifications and Competencies:

Our Story 

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Canada Life is a leading insurance, wealth management and benefits provider focused on improving the financial, physical and mental well-being of Canadians. For more than 170 years, individuals, families and business owners across Canada have trusted us to provide sound guidance and deliver on the promises we’ve made.  

As of January 1, 2020, Great-West Life, London Life and Canada Life became one company – Canada Life, and today, we proudly serve more than 13 million customer relationships from coast to coast to coast. 

Discover your opportunity….Apply today! 

Canada Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness in our head office facilities. ?If you’d like to join our team submit your information online and introduce yourself. 

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Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 

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We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 

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Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted 
 

Apply now