Program Manager-System Integration & CX

London, ON

Are you passionate about Technology?  Are you interested in joining an innovative company full of talented employees?  Are you ready to implement your vision of technology driven innovation for our utility customers? Then definitely apply to become London Hydro’s Program Manager - System Integration & CX.

As a Program Manager, you will work under the direction of the Director, Information Systems, to ensure the successful delivery and coordinated management of customer-facing applications and related technology projects & systems. You will also contribute on a broader spectrum ensuring that the goals, objectives and strategic plan of the corporation are achieved. 

COMPETENCIES

You are a creative, agile, decisive and persuasive thought leader who recognizes the importance of teamwork and affiliation. You have a strong Information Technology background with experience in the utility sector. You drive results through the implementation of innovative IT and customer-centric solutions, efficient business models and processes.

JOB DUTIES

As part of your responsibilities as Program Manager – System Integration & CX, you will:

• Manage complex work projects and programs throughout the full project lifecycle, including scope, IT design, cost, schedule and quality (Customer Facing Applications - portals, mobile Apps, Enterprise System integrations etc.).
• Manage the integrations, dependencies and interfaces between IT enterprise systems and customer-facing applications.
• Collect, analyze, and interpret customer and other stakeholder input to identify and create requirements and information useful in optimizing and improving customer experience.
• Contribute to technical design and system architecture requirements.
• Define and manage roles and responsibilities while providing overall program and associated project(s) governance and oversight.
• Proactively manage resource allocations by ensuring that the appropriate resources are assigned to the tasks within and amongst projects.
• Manage project changes and risks by balancing scope, schedule, cost and quality constraints.
• Manage vendor schedule, costs and deliverables to ensure successful and quality technology solutions for London Hydro.
• Determine the right product, technology or system implementation approaches.
• Develop project documentation, including justification, sourcing, evaluation and contract documents, business cases, project plan, project charter and other relevant program documents.
• Take an active part in Steering Committees and stakeholder engagement groups, and liaise with them as appropriate.
• Leverage a referenceable track record of successfully managing and executing initiatives related to IT process reengineering and optimization, strategy, business case, technology roadmap development, etc.
• Perform cost-benefit analyses of projects and programs, and ensure maintenance of Benefit Realizations.
• Liaise with industry professionals, customers, city officials, industry associations, regulators and other agencies, representing the corporation regarding information technology matters.
• Adhere to all Occupational Health & Safety Act rules and regulations, the IHSA EUSR rule book, London Hydro work practices and London Hydro’s Health & Safety Management System.

ESSENTIAL QUALIFICATIONS

• Successful completion of a Bachelor's degree in Computer Science or Software/ Computer/ Electrical Engineering from a recognized university.
• Minimum of 5 years of progressive, managerial/supervisory experience at a senior level
• Experience in the IT and/or electric-utility sector, with a knowledge of utility information technology systems, cloud computing and other related technology driven systems.
• Experience liaising with senior management, customers and external agencies.
• Proven leadership ability.
• Strong business acumen and communication skills.
• Ability to establish and maintain positive and effective cross-functional relationships at all levels of the organization.
• Experience in preparing detailed business plans, reports, and analyses and delivering presentations to various audiences.
• Demonstrated ability to employ effective conflict resolution.

London Hydro offers a comprehensive compensation package which includes both financial and non-financial benefits designed to support your overall well-being. Here’s what you can expect:

• Competitive Salary
• Comprehensive Benefits Package
• OMERS Pension Plan
• Competitive Vacation days with credit for professional experience (e.g., utility experience)
• Paid Family Responsibility Leave
• Maternity and Parental Top-up Leaves
• Paid Time Off for Medical and Dental appointments
• Professional Development Opportunities
• Training & Development and Mentorship Programs
• Engagement and Recognition Programs
• Wellness Program Membership
• Employee and Family Assistance Program
• On-site Fitness Centre
• On-site Cafeteria

Flexible Work Arrangements: We recognize the importance of work-life balance. Currently, we offer a hybrid work arrangement (In-Office and Remote) in accordance with London Hydro policy. Remote work is not guaranteed in the future and is subject to change.

About London Hydro

For over a century, London Hydro has been providing safe, affordable and reliable electricity to a diverse customer base. We are one of the area’s larger employers, with a highly skilled and motivated team of people across many different occupations. Through this dedicated team and an extensive network of overhead and underground power lines, we power over 166,000 homes and businesses, and continue to improve the way people live and work.

Living in London offers many lifestyle benefits. Develop your career at London Hydro.  Watch the short video below for more details!    
 

See our website for information about London Hydro and Sustainability / ESG.

https://www.londonhydro.com/about-us/sustainability

For more information, and to apply:

To find out more about London Hydro, as well as this and other opportunities to join our team, please visit our website at www.londonhydro.com. If you are both qualified and safety-focused, we invite you to submit your cover letter and resume as a single document (in .pdf or .docx format only), saving the file as your last name and first name with no spaces (i.e., LastnameFirstname) by Monday, August 12, 2024 to: Human Resources Department, London Hydro Inc., P.O. Box 2700, London, ON N6A 4H6. Fax: 519-661-5164. E-mail (quote Program Manager in the subject line and ensure that you attach your resume): jobs@londonhydro.com. The successful candidate will be required to complete a Criminal Record Check prior to the commencement of employment. An education check will also be conducted.

London Hydro is committed to fostering a corporate culture and climate that values and supports a diverse, equitable and inclusive organization. We know that our employees are our greatest strength, and that we will achieve our goals through the innovation, integrity, and agility of a diverse, engaged and talented workforce. London Hydro is an equal opportunity employer. 

Accommodation is available under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

While we appreciate all applications received, only those invited for an interview will be acknowledged. Any personal information submitted will be managed in accordance with the requirements of the Municipal Freedom of Information and Protection of Privacy Act and will be used only to determine eligibility for employment.

In accordance with Canadian immigration requirements, this advertisement is directed to applicants who are authorized to work in Canada.

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