Director, Information Technology Operations

London Health Sciences Centre (LHSC) is a world-class academic health sciences centre located in the southwestern Ontario city of London. Just two hours from Toronto and two hours from Detroit, London features a beautiful and walkable downtown core located on the Thames River, a vibrant culinary scene and scores of activities that highlight local arts, culture and music. As one of Canada’s largest acute-care teaching hospitals, LHSC is a world-class innovator in clinical care, research and teaching, delivering both local and regional services, including the Children’s Hospital, within a large geographic area. LHSC has a workforce of close to 15,000, dedicated to delivering the highest quality patient care while working together to shape the future of health.

Information Technology Services (ITS) is a department within LHSC providing services in the areas of Network and Telecommunications, Helpdesk, Cyber Security, Clinical and Corporate Applications Support, Clinical Informatics, Interface Creation and Support, Device Deployment, and IT Project Management. ITS delivers services to LHSC along with many regional hospital partners and supports more than 20,000 users of computer systems and devices. Our goal is to support and advance clinical care and quality through the deployment and support of innovative technologies. 

Job Summary

What the Role Is 

NOTE: this role is required to be on-call on a rotational basis of one (1) week out of every four (4) weeks. 

The Director, Information Technology (IT) Operations is specifically accountable for providing strategic and tactical leadership in the areas of Network and Telecommunications, Helpdesk, IT Infrastructure Management, Device Procurement, and other areas as may be assigned. The Director is accountable to lead multiple direct reports at the Manager level, is responsible for large teams of technical experts, and will work collaboratively with Director peers within ITS, as well as the Director group at LHSC and various leaders throughout the region.   

Reporting to the Digital Health Executive and CIO, the Director, IT Operations will translate decisions of our senior level into execution by utilizing systems thinking strategic planning and relationship management by developing purposeful coalitions with internal and external stakeholders. This position requires someone with a proven track record for leading and driving systems transformation through encouraging and supporting innovation and championing and orchestrating change, developing and sustaining healthy work environments and effective teams while leading in a performance-driven culture. You will organize program activities, direct resources, execute operational initiatives, formulate policies & procedures, and strategically plan for the future.

You will demonstrate strong business acumen including management of multi-million dollar operating and capital budgets. This leader will have exceptional analytical and critical thinking skills that contribute to identifying problems and issues, evaluating the interdependence of decisions, questioning and challenging the status quo, and designing and implementing processes for improvement. 

You foster a healthy, safe and engaging work environment where others have meaningful opportunities to contribute, collaborate, and cooperate to achieve results. You inspire and motivate your leaders and teams by aligning with our mission, vision and values and modelling performance and service excellence. Spotting and developing talent is a strength, as is your ability to coach, mentor, support and challenge others to achieve professional and personal goals.

Qualifications

Who You Are

• You are self-aware of own assumptions, values, principles, strengths and limitations
• You manage and develop self while modeling qualities such as honesty, integrity, resilience, and confidence
• You engage and support others to foster development, personal goals and encourage a healthy organization
• You achieve results by strategically aligning direction, decisions, actions and evaluation with the vision, values and evidence
• You facilitate an environment of collaboration and cooperation
• You create connections, build partnerships and networks
• You demonstrate a commitment to the organizational vision, mission, values and service excellence
• You are a transformational thinker that encourages and supports innovation
• You have exceptional analytical skills that contribute to effective decision-making
• You are self-directed, courageous, and highly motivated with excellent interpersonal and effective communication skills 

What You Will Bring with You 

• Successful completion of a recognized Master’s Degree in business, health profession, or related field required 
• Minimum of 8 to 10 years’ leadership experience, preferably in progressively more responsible leadership position(s)
• Minimum five (5) years' previously related demonstrated experience and understanding of a complex health care environment supporting multiple organizations 
• Previous leadership in information technology services department preferred
• Member of the Canadian College of Health Leaders (CCHL) who have, or are in process of attaining the Canadian Health Executive (CHE) Select certification program preferred
• Fluent and computer literate with computer systems such as email and Microsoft Office applications (MS Word, Excel & PowerPoint)
• Demonstrated ability to attend work on a regular basis

Other Information

London Health Sciences Centre fosters a culture of patient and staff safety whereby all employees are guided by LHSC's Mission, Vision, Values and Code of Conduct.

LHSC is committed to employment equity and diversity in the workplace, and welcomes applications from women, visible minorities, Indigenous people, persons with disabilities, and LGBTQ2+ persons. We are committed to providing persons with disabilities equal opportunities and standards of goods and services, and are also fully compliant with the Accessibility for Ontarians with Disabilities Act (2005), as applicable.

Submission Requirements (please submit in one MS Word, or PDF(preferred), document):

Cover Letter, Resume and Listing of Education, Credentials and Certifications

Please be advised that reference checks may be conducted as part of the selection process.

Successful candidates will be required to complete a health review which includes providing vaccination records or proof of immunity against Measles, Mumps, Rubella, and Varicella (Chicken Pox), Hepatitis B, Tetanus/Diphtheria/Polio; Meningitis. In addition, candidates will need to provide documentation of Tuberculosis Skin testing and a completed COVID vaccine series (two vaccines).

Successful candidates, as a condition of job offer, would be required to provide a satisfactory police information check (original document) completed in the last 3 months.

Your interest in this opportunity is appreciated. Only those applicants selected for an interview will be contacted.


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