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| Location: | London, ON |
| Date Posted: | Nov 11, 2021 |
Job Description
IT Technician
Job Summary
Reporting to Management, the IT Support Technician will play a key role in maintaining the computing environment by providing onsite, remote, and software system support; identifying system improvements; installing and configuring systems; and monitoring system performance. The ideal candidate will possess the following qualifications that include, but are not limited to:
– 1+ years of professional and courteous customer support
– Experience with Microsoft, network-vendor licensing and software acquisition
– Experience with Windows Server 2008-2019 and related Enterprise applications (Exchange, anti-spam, anti-virus, etc.)
– Hands on experience troubleshooting Windows /7/10 desktop architecture– Hands-on experience with network security devices and protocols configuration and support (firewalls, managed switches, routers, VPN, VLAN, Virtual Servers, etc.)
– Hands-on experience with fundamental network protocols (DHCP, DNS, TCP/IP, LAN and WAN design, etc.)– Hands-on experience with server peripheral hardware (UPS, backup drives, KVM/vKVM, etc.)
– Experience with Cloud solutions like Office 365; Monitoring platforms like N-Able is an asset.
Responsibilities and Duties
- Take phone calls, document tickets in Connectwise
- Connect to client systems remotely, troubleshoot Windows 7, 8, 10 issues
- Virus scanning and remediation of virus
- Email troubleshooting
- Network troubleshooting
- Internet troubleshooting
- On site and remote support for Keystone clients
- Maintain professionalism and have a positive outgoing attitude at all times
Qualifications and Skills
- Experience working with Windows 7, 8, 10 operating systems. How to troubleshoot, use control panel, add/remove programs, troubleshooting Windows Updates
- Troubleshoot issues with Microsoft domain applications: Active Directory, Users and Computers, Exchange
- Email and Office 365 support
- Experience with N-able monitoring platform, Connectwise are assets
- Experience troubleshooting networks is an asset
Job Type: Full-time
Salary: $18.00-$25.00 per hour
Additional pay:
- Bonus pay
- Overtime pay
Benefits:
- Extended health care
Schedule:
- 8 hour shift
- Monday to Friday
- On call
- Overtime
Experience:
- Information Technology: 2 years (Preferred)
Location:
- London, ON (Preferred)
License:
- G (Preferred)
Language:
- English (Preferred)
Job Types: Full-time, Permanent
Salary: $18.00-$25.00 per hour
Job Types: Full-time, Permanent
Salary: $18.00-$25.00 per hour
Additional pay:
- Bonus pay
- Overtime pay
Benefits:
- Casual dress
- Company events
- Extended health care
- On-site parking
- Tuition reimbursement
Schedule:
- Monday to Friday
- On call
- Weekend availability
COVID-19 considerations:
We have moved to a hybrid model with 80% in the office, 20% work from home.
Ability to commute/relocate:
- London, ON: reliably commute or plan to relocate before starting work (preferred)
Shift availability:
- Day Shift (preferred)
Work remotely:
- Temporarily due to COVID-19