Bilingual Customer Account Specialist

At Paystone, we are building the future of customer-driven growth for small businesses. Our products offer business owners both hands-off and hands-on solutions so that every customer can bring them one more.

Your Job

As a Customer Account Specialist, you will be a key contributor in demonstrating Paystone’s values and solutions to help maintain client satisfaction and promote Customer Driven Growth. Your key responsibility will be to connect with existing Paystone clients to improve engagement and expand customer value!

Why join us?

Paystone is growing and evolving on a weekly and monthly basis. We’re getting hyper focused on filling a market gap with our product, which is also growing. We’re a group of really passionate people who really like to push the status quo and do what’s right.

About our Team

We’re a team full of highly motivated and committed people. We’re evolving and changing, so if you thrive in places of transition, this is the place for you. We’re real people helping other real people solve their problems and we do it because that’s what good people do. So come work with some people who aren’t just good, they're great!

Your Focus

• Help manage the customer experience through things like in-app messaging, email campaigns, and human touchpoints
• Handle account closure requests
• Brainstorm and execute engagement and retention strategies
• Helping prevent and save canceled accounts
• Escalate complex issues to our product team and work closely with them to find a resolution
• Gather and distill feedback from customers and share with our leadership and product team
• Manage client upgrades and ongoing requests

 
Who You Are

• Being obsessed with customers, and putting them first
• You are a relationships “person” and know how to retain customers
• Strong communicator. You have no problem picking up the phone and talking to customers directly to help solve problems
• You learn quickly and exhibit tech savviness
• People would describe you as persuasive & charismatic
• You effectively communicate with stakeholders at all levels — from executives to end-users
• Your superpowers are in creative problem solving
• Fluent in both French and English (written and verbal)
• CRM experience (ie: Salesforce)
• Experience in sales or customer success roles with a focus on retention/upgrades is an asset
•  Experience in Fin-tech is an asset

Perks & Benefits

• Compensation tied to market data (we user Mercer)
• We reward for contribution
• Everyone gets Equity
• Unlimited Vacation - yes, for real
• We’re committed to career development
• Work from home
• Company Events
• Extended Health/Dental/Vision Care (starting Day 1)
• Disability insurance (starting Day 1)
• Employee assistance program (starting Day 1)

Our Mission

By joining Paystone, you are joining a team that is future focused and driven by our mission of creating Customer Driven Growth.

By helping our clients create better experiences for their customers and then motivating their happy customers to share their experiences with others, our platform creates the momentum for our clients to gain more happy customers. In other words, we win when our customers do.

About Us

Paystone is a leading North American payment and software company redefining the way merchants engage their customers and grow their businesses. The company's seamlessly integrated suite of automated payment processing, customer loyalty, gift card solutions, and now reputation marketing, is used by brands such as Irving Oil, The Source, Global Pet Foods, Kernels Popcorn, and many of the MTY Food Group's restaurant brands. Paystone's solutions are used at over 30,000 locations across Canada and the United States which collectively process over 10 billion dollars a year in bankcard volume. We employ over 180 employees and serve as the technology partner of choice for hundreds of partners across North America.

Paystone is an equal opportunity employer. Should you require any accommodations due to disability please let us know at the time you are selected for an interview.**


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