Field Customer/Tech Training Instructor

Position Responsibilities & Essential functions:

Delivers classroom training both onsite and in the regional classroom; providing training needs assessment, course development and instruction for the installation and ongoing use of CDK products.
Provides training on a range of CDK software products, tools, support and practical set ups found at typical client sites.
Gains expert operating knowledge of assigned products while researching activities through customer visits, interviews, reading relevant documents and attending classes.
Coordinates training materials, meets project deadlines and quality requirements, delivers training packages and provides support for existing training materials.
Develops training goals and course content standards and guidelines that will be used in training and makes recommendations to management on needed additions/changes to them.
Participates in reviews and walkthroughs of publications and software design documents to analyze training needs, producing a needs analysis document for new and major-update training assignments.
Performs other related duties as assigned.

Job requires full days of being on your feet while onsite with a customer.

Qualifications & Job Requirements:

2+ years software training experience
Experience with executing customer-facing implementation or product delivery projects
Demonstrated experience managing multiple priorities and balancing competing priorities.
Excellent interpersonal/communication and presentation skills 
Ability to travel 50% – 75% of the time – one week training on site/one week training remotely

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US.  CDK may offer employer visa sponsorship to applicants.