Junior Systems Administrator

About PSD

PSD combines innovative software and comprehensive consulting to not only show our clients the future, but to deliver on it. Our software solutions include three enterprise systems empowering governments to optimize process, enhance decision-making and improve service delivery, strengthening community sustainability and resilience.

Functionally rich, technically advanced and user friendly, PSD’s CityWide Enterprise systems are configurable for clients to deal with the current and future needs of an ever-demanding fiscal environment. Our applications are open-source and web-hosted.

As we continue to grow our team, we are seeking a full-time Junior Systems Administrator to join our software team. This is a remote based role.

Roles Description

PSD Citywide is looking for a passionate Junior Systems Administrator to support all aspects of our IT infrastructure. You will be joining the team of talented Information Technology Professionals on a mission to support and enable every team at PSD Citywide while ensuring best practices, automation, and modern-day technology products.

The Junior Systems Administrator will be responsible for the administration of the corporate networking infrastructure, providing employees with extensive and complete assistance in any issues they may have with respect to information system technology.

Qualifications

• Experience managing Linus servers, especially Ubuntu.
• 1+ years in a Help desk / IT Support, hardware, and software role with focus on Network Fundamentals
• Post Secondary Degree or Diploma in Computer Science, System Administration, IT
• Microsoft Certified Professional, Cisco Certified or A+ certified preferred.
• Familiarity with Microsoft Licensing and CALs.
• Experience with Windows Server, Active Directory, Cloud Hosting (AWS/GCP/etc.).
• Demonstrated experience installing, configuring, and maintaining Antivirus, Firewall, IDS/IPS.
• Scripting languages such as Batch, Powershell, Shellscript, Python, and PHP.
• Experience Office 365, Google Gsuite, hardware/software purchasing experience.
• Strong troubleshooting skills, able to quickly pin-point issues and make recommendations for resolution.
• A desire to improve the stability, fault tolerance, and performance of the server infrastructure.
• Attention to detail with excellent multi-tasking capabilities.

Responsibilities & Duties

• Providing end-user support, resolving technical issues, and providing technical assistance for all operating systems and applications.
• Onboarding new users, ensuring that their technology is working properly, and proper access is granted.
• Collect technology when completing PSD’s offboarding checklist.
• Setting up workspaces, desktops, servers, and associated accessories.
• Maintain and develop written IT procedures and policies.
• Performing day to day operational activities, including server building and administration, system patching and upgrade, backup and recovery, and data center management.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues.
• Comfortable working with clients to troubleshoot technical issues.
• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.
• Responsible for the deployment, maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization.
• Continuous learning in areas that might include security, performance, infrastructure, and cost management keeping up with the best tools for the job.
• Other duties as assigned.

Recruitment Process

All resumes will be reviewed for experience working with key technologies. Only those who qualify will be contacted for an initial screening interview. We strive to provide a quick recruitment process, but to find the right candidate for the job the process may take up to a month to complete. We will let the candidates know if we will not be moving them to the next step in the process.

Phone Interview

If you are invited to a screening interview you will discuss your experience with one of our HR team members. This interview is an opportunity to get to know a little more about the company, the type of work we do and impact we have.

Virtual Interview

Candidates invited to a virtual interview will meet with our hiring team and HR. This will allow the candidate to get to know the team as well as learn more about our processes, culture, and growth opportunities we have at PSD.

Why work with us?

Employee personal and career growth is important to us, and we will encourage you to pursue the things you care about.  We have a mentoring program that matches you with a senior developer for your first three months to ensure you get fully acquainted with our tech. We also encourage continuous learning through a Training & Development program allowing our developers to fully explore their interests and contribute to different product development teams at PSD.

Employee Perks

• Competitive Salaries
• Full Benefits Package
• Work from home
• Relocation Assistance Program
• Company Matched RRSP Contributions
• Flex Hours & Paid Time off
• Social and Charity events and initiatives
• Ergonomic Workstations

PSD is an equal opportunity employer. We are committed to providing accommodations for people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process. Should you require any accommodation, please indicate this when you apply, and we will work with you to meet your accessibility needs.