Job Expired
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This posting has expired and applications are no longer being received and this job does not show up on the main job list.
| Position Type: | Full-time |
| Location: | London, ON |
| Date Posted: | May 24, 2021 |
Job Description
Customer Support Representative (London)
Must Love Pets! The Vets.com is re-inventing the way we experience and view home and clinic veterinary care, by bringing veterinary care into the comfort of our pet owners' homes. Our mission is to provide pets and pet owners with exceptional quality medicine, in a welcoming, fear-free, and community-driven environment for their pets. With the use of cutting-edge technology, data analysis, and efficient on the ground operations, we are quickly growing our operations and looking for new team members to join our exciting company.
Our dedicated team of veterinary and customer support professionals is working in a global network spreading over dozens of locations to provide the highest quality products and services available. If you are passionate about joining a growing, dynamic, and service-oriented company to improve pet care - your place is with us.
We are seeking experienced Customer Support Representatives (CSR) to work directly with pet owners to help them coordinate in-home veterinary bookings and sales for our company. You will be responsible for closing warm lead bookings over the phone, help develop great customer relationships, and use cutting edge technology to easily set up Vet visits across the US.
Responsibilities:
- Properly document and track results of all conversations with customer warm leads
- Ability to work independently and be self-motivated to meet and exceed sales goals
- Manage leads and bookings using Salesforce CRM platform
- Communicate with potential customers, consistently maintain a high number of outbound calls, be highly organized and following up on vet appointment lead inquiries
- Answer questions and provide high-quality service to existing and prospective leads
- Staying informed about the companies evolving products and services
Skills and Qualifications:
- Previous experience as a Telesales representative or other sales/customer service role
- Proven track record of successfully meeting sales quotas
- Excellent ability to communicate clearly and effectively, both verbal and written
- Results-oriented with strong analytical and organizational skills
- Proficient in computer software, CRM management and GSuite experience a strong asset
- Some shift work and weekend work will be required
Wage:
Competitive wage and benefits, with additional bonus for closing warm appointment leads to confirmed bookings.
Apply now