Office 365 Administrator

Job Title: Office 365 Administrator

Location:  Canada, Remote (only Eastern Time-Zone)

Reports to: Director, Infrastructure Systems

What You’ll Do 

• Explore new and existing Microsoft-based cloud technologies to meet the changing needs of our customers 
• Troubleshoot and resolve various system and application errors, as required 
• Manage Office 365 security administration in collaboration with the IT Security team 
• Resolve incidents, service requests, and project requests via the IT ticket tracking system and the various IT logs
• Work with cross-functional teams on issue escalations 
• Help our customers manage and onboard devices using Microsoft Endpoint Manager (Intune)
• Escalate Office 365 tickets to Microsoft and collaborate with others on the team regarding support issues
• Participate in customer-facing and internal projects, while assisting with the technical engineering and operationalization of Office 365 solutions
• Create and maintain documentation of new solutions, tools, and practices

Must-have 

• Be professional, friendly, and articulate in your communication and troubleshooting skills
• Some fluency of a programming or scripting language, ideally PowerShell
• Eager to take on new tasks/responsibilities and has passion for customer experience, operational excellence, and continuous development
• 3-5 years' experience in Information Technologies, or other related area with 1-3 years of experience supporting Office 365 applications
• Administrative understanding of DNS, Active Directory, Exchange Online, SharePoint Online, Teams
• Administrative knowledge of Microsoft Security practices using Active Directory, Azure AD, and Office 365 Online groups
• 3+ years Windows Operating Systems, Microsoft SQL, Microsoft IIS, Microsoft Internet Explorer, and network concepts
• Availability for on-call rotations (for APAC support)

Nice-to-have 

• Experience in a multi-tenant managed hosting or managed services department
• Experience with the Microsoft CSP portal
• Experience with SSO/Okta integrations
• Knowledge of iOS, Mac OS, and Android
• Preference is EST hours

J.D. Power is a global leader in consumer insights, data, analytics, and advisory services that helps clients drive growth and profitability. The company’s industry benchmarks and reputation for independence and integrity have established it as one of the world’s most well-known and trusted brands.

Truth that Transforms: At J.D. Power, we amplify the voice of the consumer, and help brands improve the value of their products and services. Our capabilities empower everyone in the global commerce ecosystem, enabling better purchase decisions – and better business results. We understand that the customer experience is vital and that simply measuring it is not enough. Our analysts focus on driving results that improve customer loyalty and advocacy. Our success is driven by how much we help companies improve the customer experience. But data is only as powerful as the analysis and insights tied to it—and we put that power in the hands of our clients through our interactive reporting platforms. The data, analytics, insights, best practices, and action plans clients need are available whenever and wherever they need them, to help them make data-driven decisions that will improve their customer experience and drive positive financial results.

J.D. Power’s recruitment efforts are aligned with the company's commitment to provide opportunities rooted in diversity, inclusion, and equality.

Our Vision: To be the leader in providing advanced data solutions that empower industry transformation.

Our Mission: We unite industry leading data and insights with world-class technology to solve our clients’ toughest challenges.

Our Values: We are Truth Finders, Change Makers and Team Driven.

We are dedicated to leveraging comprehensive and equitable practices which contribute to the overall success of the company and its employees. We invite you to learn more about our DE&I efforts.

J.D. Power is an equal opportunity employer and compliant with AODA/ADA legislation.  If you require accommodations during the recruitment and selection process, please specify.

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