Service Coordinator (Hybrid)

At Trojan Technologies, we believe there’s nothing more essential than delivering clean water to the world. That’s especially true in this critical moment, when the world’s supply of clean water is under substantial stress due to industrialization, increasing demand, and rising biological and chemical contamination. Our mission is to stem that tide: to ensure greater water confidence and environmental stewardship for people, industries, and municipalities, improving the lives of over one billion people globally.

As part of our global team, you’ll work alongside customers from municipalities to pharmaceutical and food and beverage companies to build creative, sustainable solutions. You’ll also find a welcoming and supportive team that listens to your ideas and allows you to follow your strengths. All of us feel privileged to work on innovative technologies that bring clean water to the world—we hope you will, too.

Trojan is proud to be one of Danaher's Water Quality companies. Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.

This is a hybrid position, working 3 days onsite and 2 days remote per week. Must be in a commutable distance to our site in London, Ontario.

About the Service Coordinator role:

This is an exciting and challenging opportunity to provide an exceptional customer experience for both internal and external customers. You will have pride knowing that our products and services at Trojan Technologies play vital roles in improving the various stages of the water treatment process. Our ideal candidate will have proven organizational skills as well as the ability to speak tactfully with both internal and external customers. You will support a Project Manager, working both independently and in a supportive team setting where collaboration is valued.

Reporting to the Service Operations Manager and working closely with the Commissioning Project Manager, the Service Coordinator will provide project support and deliverables. This Service Coordinator will develop a deep understanding of Municipal and Industrial products and reviewing customer specifications. We will rely on you to know the scope of supply and project summary, support project budget management, scheduling, and preparing and processing service documentation.  As part of the Service Operations team, this role defines and delivers value to Trojan’s customers to drive customer satisfaction and growth.

• Review project specifications, the scope of supply and project summary to drive transparency, quality, and fulfillment throughout the project startup process

• Supports service, using product and project knowledge along with service tools to support successful, timely and on budget startups and service visits

• Maintains service databases, completes service administrative tasks, order entry and providing feedback to customers and technicians in a timely manner

• Supports Commissioning Project Manager to complete project activities and deliverables including the generation, submittal and review of work orders and commissioning documents

• Manages Channel Partner Technicians and Trojan Technicians field schedules to ensure customer’s schedule and requirements are met and continually providing feedback to all parties involved

• Drives continuous improvement to technical documents and field related processes

Are you qualified?

• Post-secondary education in relevant field

• 1-3 years of industry experience or a related customer service experience required

• Excellent customer service and problem-solving skills

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

APPLY