Job Expired
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This posting has expired and applications are no longer being received and this job does not show up on the main job list.
| Location: | London, ON |
| Date Posted: | Jan 19, 2022 |
Job Description
LBMX is growing again . . .
We are seeking a Manager, Implementation Services
LBMX is a dynamic and growing software solutions company with an international perspective, located in London, Ontario. LBMX is the leading private marketplace provider for Buying Groups and Purchasing Co-operatives. These marketplaces are designed to electronically connect the members of buying groups with their supplier partners.
With a flourishing customer base throughout North America, the United Kingdom, Europe and as far away as New Zealand and Australia, we are sure to offer a breadth of experience that provides the successful candidate with endless opportunities to expand their abilities.
As we continue our growth trajectory, we are seeking a dynamic, passionate, and driven individual to join our team as a Implementation Team Lean/Manager.
If you’re an experienced candidate looking for an exciting future and you’re someone who is passionate about life, takes ownership of their role, isn’t afraid to roll up their sleeves and thrives being part of a team then we invite you to apply.
Come and help us make LBMX a better company and an even better place to work!
Position Description:
As the Manager, Implementation Services, you understand client advocacy. Although you will be responsible for the successful delivery of the LBMX platform, your main role will be leading the team with a strategic and growth mindset.
LBMX is looking for a professional manager to examine our onboarding and project implementation processes and redesign them as needed. You will ensure that your team and their processes (training, onboarding etc.) are customer ready to ensure our continued manageable growth. Scalability and effective processes are key!
You will also be responsible for mentoring and coaching the Implementation team members to deliver on-time and on-budget implementation services. This will assist us in achieving our goal of high customer confidence in our solutions when they go in production.
The ideal candidate will have a background in SAAS firms. Ideally you will have been part of an implementation team for 5 years and are looking to take the next step in your career. Alternatively, you could be a current manager of an implementation team with a 3 year track record and looking for an exciting new opportunity.
Responsibilities
Requirements:
Need to Have
The Perks of Working with us!
How to Apply:
E-mail a resume and cover letter to: careers@LBMX.com
The subject line of your e-mail must read “Manager, Implementation Services”
About LBMX Inc.
At LBMX, we care about shared prosperity and believe in the power of independent businesses and their buying groups to create sustained economic growth. This belief comes from two decades of providing the world’s only group focused technology and advisory services to help buying groups, purchasing cooperatives and their independent businesses flourish.
We are a leading business marketplace experience provider that helps independent businesses, their buying groups and suppliers buy better and sell more. Our premier solution has transformed billing and ordering, rebate programs management, real-time analytics, e-commerce and product information management across building materials, sporting goods, industrial manufacturing, food equipment, grocery and agricultural industries.
LBMX is a global company with headquarters in London, Ontario and presence across Canada, United States, United Kingdom, Australia and New Zealand.
LBMX is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. LBMX is also committed to providing accommodations throughout the interview and employment process. If you require any accommodations, please let us know and we will work with you to meet your needs.
We are seeking a Manager, Implementation Services
LBMX is a dynamic and growing software solutions company with an international perspective, located in London, Ontario. LBMX is the leading private marketplace provider for Buying Groups and Purchasing Co-operatives. These marketplaces are designed to electronically connect the members of buying groups with their supplier partners.
With a flourishing customer base throughout North America, the United Kingdom, Europe and as far away as New Zealand and Australia, we are sure to offer a breadth of experience that provides the successful candidate with endless opportunities to expand their abilities.
As we continue our growth trajectory, we are seeking a dynamic, passionate, and driven individual to join our team as a Implementation Team Lean/Manager.
If you’re an experienced candidate looking for an exciting future and you’re someone who is passionate about life, takes ownership of their role, isn’t afraid to roll up their sleeves and thrives being part of a team then we invite you to apply.
Come and help us make LBMX a better company and an even better place to work!
Position Description:
As the Manager, Implementation Services, you understand client advocacy. Although you will be responsible for the successful delivery of the LBMX platform, your main role will be leading the team with a strategic and growth mindset.
LBMX is looking for a professional manager to examine our onboarding and project implementation processes and redesign them as needed. You will ensure that your team and their processes (training, onboarding etc.) are customer ready to ensure our continued manageable growth. Scalability and effective processes are key!
You will also be responsible for mentoring and coaching the Implementation team members to deliver on-time and on-budget implementation services. This will assist us in achieving our goal of high customer confidence in our solutions when they go in production.
The ideal candidate will have a background in SAAS firms. Ideally you will have been part of an implementation team for 5 years and are looking to take the next step in your career. Alternatively, you could be a current manager of an implementation team with a 3 year track record and looking for an exciting new opportunity.
Responsibilities
- Proactively focuses on improving processes and communicating issues.
- Create new standard operating procedures that can be used to further advance our operational understanding and autonomy.
- Drives multiple concurrent client implementations ensuring they are complete within forecasted time frames and budget.
- Responsible for the success of your team’s client implementations and ultimate client satisfaction
- Assists in the resolution of escalated sales/client issues.
- Works closely with your team (Implementation), Customer Support, and the Solution Engineering team to ensure a smooth hand-off from implementation to after-care support
Requirements:
Need to Have
- 3 - 10 years relevant work experience – prior Customer Success roles, implementation delivery in software delivery
- Minimum 5 years experience as part of a software implementation team OR 3 years leading an existing team
- Post- Secondary Education (college or university)
- Demonstrate executive leadership and communication experience, showing the ability to define a vision, build a persuasive business case, establish personal credibility, resolve conflicting views (and personalities) and engender honest feedback and appraisal
- Experience in project management and/or process improvement
- Exceptional client service mentality
- Team player with excellent communication skills
- Ability to explain products, features and functionality with technical accuracy and simplicity
- PMP certification could be an asset
- Experience in a SaaS organization
The Perks of Working with us!
- Competitive salary and benefits including a health spending account and employee assistance program
- Company matched GRSP contributions
- Education subsidies for job related courses
- Maternity/Parental and Compassionate Care Leave Top Up Program
- Flexible work from home option
- Quarterly company wide outings (golf, baseball games, laser tag, tail gating, etc.)
- A healthy work/life balance
- Flexible Summer Hours
How to Apply:
E-mail a resume and cover letter to: careers@LBMX.com
The subject line of your e-mail must read “Manager, Implementation Services”
About LBMX Inc.
At LBMX, we care about shared prosperity and believe in the power of independent businesses and their buying groups to create sustained economic growth. This belief comes from two decades of providing the world’s only group focused technology and advisory services to help buying groups, purchasing cooperatives and their independent businesses flourish.
We are a leading business marketplace experience provider that helps independent businesses, their buying groups and suppliers buy better and sell more. Our premier solution has transformed billing and ordering, rebate programs management, real-time analytics, e-commerce and product information management across building materials, sporting goods, industrial manufacturing, food equipment, grocery and agricultural industries.
LBMX is a global company with headquarters in London, Ontario and presence across Canada, United States, United Kingdom, Australia and New Zealand.
LBMX is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. LBMX is also committed to providing accommodations throughout the interview and employment process. If you require any accommodations, please let us know and we will work with you to meet your needs.