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| Position Type: | Full-time |
| Location: | London, ON |
| Date Posted: | Apr 09, 2023 |
Job Description
IT Support Specialist
TD Description
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Department Overview
Building a World-Class, Diverse and Inclusive Technology Team at TD
We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD's technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.
TD IT Application Support covers business segment CIO technology areas or shared services technology functions. These experts interact closely with those within the Infrastructure Technology Solutions space. With a heightened focus on developing, implementing standard support models and processes using industry best practices, this role is responsible for production support, troubleshooting incident and problem management, service transition, IT change management and deployment and release management.
There's room to grow in all of it.
Job Description
Provides expert advice and leads in system / applications planning, performance, availability, integration, operations and/or release / deployment management.
Key Accountabilities
• Provide 4th level support for production incidents as required and provide single point of contact for business communications related to production incidents, escalate as required
• Oversee detailed investigations of incidents to evaluate root causes and ensure implementation of targeted, value added and controlled remediation plans; manage problem tickets through to completion and implement changes necessary to prevent future incidents covering a broad range of fraud internal and vendor applications
• Act as an expert resource providing insight and recommendations based on industry practices and emerging technology trends within application support field
• Define, deploy and/or lead systems / applications activities to support clients and applications
• Identify, recommend, source, negotiate and implement improvements/solutions (buy/build/reuse) to enhance customer experience, availability, and/or reduce cost in support of client needs
• Influence project direction: foresee issues and gaps, identify solutions, and provide guidance on resiliency and alerting and monitoring required for support
• test, debug, and performance analyze and document environment components
• Troubleshoot initial failures, coordination of resolution efforts and communication with appropriate members
• Collaborate with business leaders, IT professionals, vendors / outsourced partners to assess viability/priority of projects/initiatives and ensure issues are clearly communicated
• Integrate technical solutions with the business environment, recognizing systems interdependencies and reusability, and ensuring seamless delivery
• Drive and manage controls covering change management, production implementation, compliance, and business continuity (both application and resource)
• Participate in technology audits by gathering and providing evidence
• Work in strategic partnership with development and delivery teams to continually identify and create opportunities to increase application stability of production environment
• Work with vendor partners for incident/problem resolution, coordinate change management, and ongoing support
• Develop/maintain expertise of system development methodologies, key business initiatives/issues, IT implications for systems/technologies and impact on business solutions
• Identify opportunities to minimize cost, provide recommendations and/or deliver corresponding strategic solutions to support cost effectiveness
• May develop and/or contribute to negotiations of third party contracts/agreements
EMPLOYEE / TEAM: Work effectively as a team, supporting other members of the team in resolving critical service issues
• Prioritize and manage own workload in order to deliver quality results and meet timelines
• Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
• Participate in knowledge transfer within the team and business units
• Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team
• Provide guidance and knowledge to L2 and L3 support teams, including knowledge transfer and training support
Primary subject matter expert in multiple areas and consults with clients/or project teams with respect to all aspects of operational support / solutions
• Works independently and/or autonomously as a senior/ lead on a diverse range of tasks / operational support of solutions and is relied upon to coach/ educate other Assignments are highly complex and multifaceted
Requirements
Qualifications/Competencies/Accreditation:
The incumbent will have the following skills:
- 7+ years relevant experience supporting incident and problem management for multiple applications
- Strong expertise in API, Microservices development and integration using Java/Spring Boot, Node.js
- Experience with OAuth and event driven/messaging architectures
- Strong Knowledge of modern digital architecture (cloud, containers, messaging and microservices).
- Strong experience in DevOps pipeline, CI/CD and related tools
- Expert in agile practices for software development
- Expert in Java, Spring/SpringBoot, REST API – JAVA or NODE.JS
- Nice to have skills, Knowledge of Fraud applications and functionality, Confluent KAFKA, Postman, Private (VMC) and Public (Azure) cloud infrastructure/services, GIT, Confluence, JIRA, prior FI experience, Mainframe (IMS DB/DC, DB2, zOS, JCL, COBOL)
Additional Information
Join in on what others in TD Technology Solutions are doing:
- Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.
- Learn voraciously, stretch your thinking,
Hours: 37.5
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
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