Associate Workstation Technical Specialist

Job Description

Executes IMAC services for desktops and laptops within agreed service levels. Executes the disposal and liquidation of assets based on technical and information security guidelines, i.e. scrubbing hard drives, to ensure secure data removal, packaging equipment for shipment and providing updates for equipment records to Asset management. Works 5 days a week onsite.

Skillsets that will be developed in the role:

Technical Skills

• Personal Computer Hardware, Operating Systems, and Peripherals
• Network Communication Protocols and Software
• IS Support Services, Processes and Practices
• Inventory reconciliation
• Client Server Process, Practices and Tools Performance Competencies
• Client Services Orientation
• Analysis and Problem Solving
• Attention to Detail
• Teamwork, Planning and Organization

Any specific required tools/skillsets:
• Highly customer service focused
• Technical knowledge of common workstation hardware and software

• Ability to lift 30 lbs. or more of computer equipment
• Ability to demonstrate basic analytical and troubleshooting
• Strong written and verbal communication skills
• Strong organization and attention to detail
• Ability to meet deadlines and manage priorities in a fluid work environment

Deliverables:
• Validates hardware and software requests for technical configuration, approvals, completeness, and for compliance with corporate guidelines.
• Coordinates and executes the shipping, receiving, and transferring of computer equipment between sites and locations.
• Identifies, validates, and provides updates to Asset Management through the execution of IMAC services, break/fix events and disposition of equipment.
• Participates in ongoing asset inventory monitoring to ensure supply of equipment is available and accounted for.
• Executes inventory reconciliation.
• Validate completeness of vendor shipments by reconciling quantities and equipment ordered to quantities and equipment received.
• Assists with the disposal and liquidation of assets based on technical and information security guidelines, i.e. scrubbing hard drives, to ensure secure data removal, packaging equipment for shipment and providing updates for equipment records to Asset management.

• Serves as a point of contact with external vendors for IMAC activities in home office and remote offices.

• Ability to lift 30 lbs. or more of computer equipment
• Ability to demonstrate analytical and troubleshooting skills Coordinates and executes the shipping, receiving, and transferring of computer equipment between sites and locations.

• Perform daily onsite general technician operational support 

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing. 

We are one of Canada's top 100 employers!

Canada Life serves?the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.? 

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee?has the opportunity to?reach their potential.? 

Canada Life?would like to thank all applicants, however only those who qualify for an interview will be contacted? 

Apply