IT Support Technician

IT Support Technician

All support techs have “IT”, but you’re the one who has “it”!

Due to Joydrop’s ongoing growth spurt, our studio’s hardware needs constant upgrades and maintenance. The IT Support Technician is responsible for the day-to-day resolution of issues relating to computer systems, peripherals, and software applications for in-office and remote employees. They are responsible for keeping inventory up to date, ensuring all software licenses are properly recorded, as well as keeping physical assets organized. They will also be responsible for facilities tasks that relate to the computing infrastructure, such as running network cables and interfacing with the building management.

Job Responsibilities 

• Make new hire hardware purchases.

• Select appropriate hardware components and assemble custom desktop computers.

• Diagnose hardware issues, perform upgrades and replacements, and manage warranty repairs and returns. 

• This will occasionally require travel to remote workers' locations in the area

• Maintaining accurate hardware inventory, including stocking appropriate levels of spare components

• Application purchases, including evaluating new software options

• Diagnosing software issues, performing application installations and upgrades

• Maintaining accurate software inventory, including ensuring license compliance

• Account management and permissions in 3rd party cloud applications

• Ensuring critical systems are backed up, and the backups periodically tested

• Facilities work as needed, such as assembling desks, running network cables, securely installing wall-mounted monitors, and interfacing with building management over power, heating, and cooling issues

• Documentation of all methods and procedures, and keeping IT documentation organized and up-to-date

• Occasional work outside of normal business hours

• Additional duties as required

Required Skills and Experience

• Post-secondary education in computer-related area of study or 2+ years experience as a System Administrator or similar role

• Strong knowledge of computer systems hardware

• Experience building custom desktop computer systems

• Strong troubleshooting and problem-solving skills

• Highly organized and able to prioritize workload with minimal supervision

• Effective communication skills and the ability to consistently ensure a high level of customer satisfaction

• Valid driver's license

• Facilities or datacenter experience an asset

Compensation & Employee Benefits

• We offer competitive compensation based on your experience.

• Flexible work hours, health, dental, quality-of-life benefits, minimum 3 weeks vacation, and more.

Other Requirements

• Cover letter, introducing us to you, your career, and your relationship with games

• Up-to-date resume 

• If you are in or recently out of school, a transcript of your marks

• Upon application, you will be contacted to write a short test before your interview

About Joydrop & Mikutech

Mikutech tackles real world business problems using innovative and progressive technologies. Its playful cousin, Joydrop, entertains people with sparklingly new video gaming experiences.

Founded in 2012 and based in London, Ontario, Mikutech possesses the creativity and passion to conceive and construct products that result in unmistakable impacts in medicine, education, or engineering. Mikutech, with know-how in everything from business apps to virtual reality, can make it happen. We also develop our own entertainment IPs and assist globally known video game juggernauts under the label Joydrop. Here are just some of the companies you could be working with.

Mikutech is comprised of a carefully vetted group of veteran developers, kept fresh by an ardent team of software and media youngsters. Collectively, we’ve been doing this ever since personal computers have been bleeping and blooping out ASCII characters on green and white monitors.

For further information, please see our websites at http://www.mikutech.com and http://www.joydrop.co.

Click here to begin your application.