Consumer Insights Analyst (TMT)

Location: London, Ontario, Canada

Reports to: Director, Consumer Insights

The Role: 

The Consumer Insights Analyst develops the analytics and data insights for J.D. Power’s customer satisfaction survey research-based business. Primary duties include analysis and interpretation of survey data, writing/developing presentations that provide consumer insights that help our clients improve their business. The Analyst will work with a team of Consumer Insights experts and partner with business units from specific industries (e.g., auto, telecom, financial services, insurance, etc.).

The Impact:

The Consumer Insights Analyst will be part of a team of twenty-five Consumer Insights Analysts.  The Analyst will be a self-starter who can work without close supervision and with other departments within the company’s matrix environment.  This individual will analyze survey data to help clients improve customer satisfaction and help companies drive business results. Also, they will create white papers and other thought leadership pieces, as well as design client presentation material in collaboration with practice leads.

Responsibilities:

• Analyze survey data to find insights to help clients improve customer satisfaction
• Support the authoring of reports, presentations, and conference content that focuses on actionable insights to improve customer satisfaction
• Perform ad-hoc analysis for industry or specific clients which may leverage internal, client, or third party data to enhance the value of insights
• Demonstrate thought leadership across industries

Qualifications:

• 5+ years of survey and/or market research experience in telecom, utilities, financial services, and/or insurance industries is required
• Education: Bachelor’s Degree (required), MA/MS/MBA (preferred) with a focus on behavioral sciences (Psychology, Marketing, Economics, Political Science) or Quantitative emphasis (e.g., statistics)
• Basic or intermediate level of knowledge in statistics and data analysis (descriptive statistics), required advanced statistical skill (predictive modeling, multivariate statistics) preferred
• Demonstrated experience using SPSS (or similar statistical software) with a background in survey research highly preferable
• Strong data analytic skills—ability to analyze survey data, interpret survey results, and deliver insights
• Articulate study findings in a clear and concise manner
• Strong communication skills, both written and verbal
• Proficient in MS Office Suite (PowerPoint, Excel, Word)

The Team / The Business: 

Growth opportunities for the Consumer Insights Analyst are significant, both within the Research Science division as well as the overall J.D. Power organization. We have a strong desire to promote from within the company; the right individual has numerous avenues to pursue a long career with J.D. Power. This role also gives the opportunity to interface with clients across a wide variety of industries and from technical to C-suite levels within those organizations.

Our Hiring Manager says:

“I’m looking for a critical thinker who is comfortable managing and analyzing complex data sets. The preferred candidate has strong data software capabilities (especially SPSS), some project management capabilities, and be able to work with internal and external (client) teams. The individual will also be able to work with survey data to uncover insights and trends and use this information to create data-based stories that provide clients with ideas about how to improve their operations and increase customer satisfaction. They will be able to see beyond the numbers and provide useful advice about how to help clients make better decisions to grow their business.”

J.D. Power is a global leader in consumer insights, data, analytics, and advisory services that helps clients drive growth and profitability. The company’s industry benchmarks and reputation for independence and integrity have established it as one of the world’s most well-known and trusted brands.

Truth that Transforms: At J.D. Power, we amplify the voice of the consumer, and help brands improve the value of their products and services. Our capabilities empower everyone in the global commerce ecosystem, enabling better purchase decisions – and better business results. We understand that the customer experience is vital and that simply measuring it is not enough. Our analysts focus on driving results that improve customer loyalty and advocacy. Our success is driven by how much we help companies improve the customer experience. But data is only as powerful as the analysis and insights tied to it—and we put that power in the hands of our clients through our interactive reporting platforms. The data, analytics, insights, best practices, and action plans clients need are available whenever and wherever they need them, to help them make data-driven decisions that will improve their customer experience and drive positive financial results.

To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.

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