IT Accessibility Analyst

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Department Overview

Building a World-Class, Diverse and Inclusive Technology Team at TD

We can’t afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD’s technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

TD IT Build covers a number of functional disciplines or practice areas. These technology professionals demonstrate incredible commitment through their participation in a combination of build-related functions or activities, such as:

• Application and implementation of platform design patterns and standards for infrastructure components across various platform domains;
• Delivery Management functions within the build mandate to co-ordinate and drive deployment- related activities;
• Structured focus on project delivery to implement deliverables for their respective and specialized areas of infrastructure build; and
• Specialized Services functions that provision contact center infrastructure and network-related infrastructure work for Real Estate and/or Branch environments, hardware assets etc.

There’s room for you to grow in all of it.

Job Description

This position will be responsible to;

• Build strong relationships with employees who have complex assistive technology solutions
• Evaluate the effectiveness of desktop / software configurations and identify compatibility / usability challenges
• Provide 3rd level support for incidents involving assistive technology
• Represent Assistive Technologies on projects to help implement accessibility policies, guidelines and techniques
• Act as a resource to share technical information with project teams developing IT solutions
• Communicating with external vendors and partners in regard to accommodations, clarifying information and enquiries
• Respond to intake enquiries, engaging the support, order desk and service staff as needed
• Assist users by referring them to appropriate process and procedures
• Prepare and update documentation as required including processes and procedures, month end reports, and knowledge records.
• Develop customized techniques and macros to automate and reduce repetitive activities, enhancing user productivity
• Work with business analysts to identify job role accountabilities and document customized procedures to allow assistive technology users to complete job role tasks
• Assessment of applications, both internally developed or purchased, to determine their level of accessibility
• Develop and deliver customized learning programs for assistive technology users who are new to their role
• Research, test and certify assistive technology standards
• Maintain expert knowledge of the accessibility industry and emerging technology and support techniques

Requirements

• Independent self-starter with a strong commitment to service and operational excellence
• Advanced knowledge of assistive technology software scripting and programming techniques including JAWS Scripting, JavaScript, HTML, and Visual Basic
• Advanced knowledge of accessibility products and IT accessibility standards (i.e. WCAG 2.0, Section 508)
• Possesses strong critical thinking skills and drive to analyze and develop solutions to complex configuration challenges
• Experience with formal testing methodologies
• Excellent communication, training and presentation skills
• Excellent verbal and written communication skills
• It is a Hybrid role. Expected to work from office once a week.

Specific Education Requirements / Accreditations:

University, college, or equivalent work experience. Ability to accommodate occasional travel to TD locations.

Additional Information

Join in on what others in TD Technology Solutions are doing:

• Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.
• Learn voraciously, stretch your thinking,

Hours

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

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