Activations Specialist

We are looking for a new Activation Specialist!

Why join us?

Paystone is growing and evolving on a weekly and monthly basis. We’re getting hyper-focused on filling a market gap with our product, which is also increasing. We’re a group of really passionate people who like to push the status quo and do what’s right.

We’re a team full of highly motivated and committed people. We’re evolving and changing, so if you thrive in places of transition, this is the place for you. We’re real people helping other real people solve their problems, and we do it because that’s what good people do. So come work with some people who aren’t just good, they're great!

Your focus

• Contact all new trialling users and support them in onboarding and setting them up for a successful trial with NiceJob
• Contact all trialling users one week after initial setup, to coach them on further maximizing the features of NiceJob to meet their goals.
• Contact trialling users at the end of their 2-week free trial to convert them from trialling users to paid subscribers if they have not already put down a credit card and facilitate a smooth handover to the Success team to reduce churn.
• Take meetings booked by users looking to set up their account to help them have a successful trial and increase trial-to-paid
• Identify and execute opportunities to upsell users on a higher plan and/or subscription add-ons.
• Support Relationships (sales) team in taking single-seat lead discovery calls where needed.
• Support the Success team in taking incoming support calls where needed
• Communicate user pain points and product feedback directly to the product team to ensure the product roadmap stays true to the needs of our users
• Being obsessed with customers and putting them first
• A passion for sales
• A strong technical aptitude 
• Ability to communicate effectively both orally and in writing 
• A strong work ethic with the drive to go above and beyond
• Ability to multitask in a fast-paced environment 
• Excellent problem-solving ability

Who you are:

• Being obsessed with customers and putting them first
• A passion for sales
• A strong technical aptitude 
• Ability to communicate effectively both orally and in writing 
• A strong work ethic with the drive to go above and beyond
• Ability to multitask in a fast-paced environment 
• Excellent problem-solving ability

Perks & Benefits

• Compensation tied to market data (we use Mercer)
• We reward contribution
• Everyone gets Equity
• Unlimited Vacation - yes, for real
• We’re committed to career development
• Work from home
• Company Events
• Extended Health/Dental/Vision Care (from start date)
• Disability insurance (from start date)
• Employee assistance program (from start date)

Our Mission

By joining Paystone, you are joining a future-focused team driven by our mission of creating Customer Driven Growth.

By helping our clients create better experiences for their customers and motivating happy customers to share their experiences with others, our platform creates momentum for them to gain more satisfied customers. In other words, we win when our customers do.

About Us

Paystone is a leading North American payment and software company redefining how merchants engage customers and grow their businesses. The company's seamlessly integrated suite of automated payment processing, customer loyalty, gift card solutions, and now reputation marketing is used by brands such as Irving Oil, The Source, Global Pet Foods, Kernels Popcorn, and many of the MTY Food Group's restaurant brands. Paystone's solutions are used at over 30,000 locations across Canada and the United States, collectively processing over 10 billion dollars a year in bankcard volume. We employ more than 180 workers and serve as the technology partner of choice for hundreds of partners across North America.

**Paystone is an equal-opportunity employer. Should you require any accommodations due to disability, please let us know at the time you are selected for an interview.**


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