Job Expired
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This posting has expired and applications are no longer being received and this job does not show up on the main job list.
| Location: | London, ON |
| Date Posted: | Apr 05, 2024 |
Job Description
Business Systems Analyst L1
Who We Are
Imagine working for an organization where every employee and customer is an Owner. No matter whether a customer Owner or employee Owner, everything we do at Libro is about helping people prosper. We recruit and develop experts like you; Epic Humans who are ready to offer the best possible advice, coaching and service, when and how our Owners need it.
Libro is a progressive employer who invests heavily in the development and career ambitions of our staff. Our hiring philosophy is focused finding candidates who carry a positive attitude, a desire to learn, and a passion for helping our Owners grow financial confidence. We commit to teaching and supporting you as you learn the skills you need.
This position is eligible for flexible work arrangements including a combination of remote and in-office work, and/or flex time, with office locations in London, Essex and Caledonia.
What Opportunity Awaits?
The Business Systems Analyst – Level 1 will assist in coordination and monitoring of operations of in-house banking system and related processes as well as Administration office and VOIP telephone systems located in branches, while providing operational support to Admin office and Branch staff.
What you will do - The Epic Human we are looking for will;
- Assist in maintaining and monitoring the efficient operation of our in-house banking system.
- Work with branches and cash automation vendors to ensure optimal performance and uptime of ATM and CRU devices.
- Responsible for archiving clearing related files and the monthly transfer of CUMIS, CAM and Equifax files.
- Ensure database readiness for daily and monthly warehouse processes.
- Responsible for archiving reports, statements, automated transfer files and gateway log files.
- Monitor HelpDesk for Business Systems-related requests, respond as needed and acts as escalation point as necessary.
- Provide quality technical support to branches for banking system, cash automation, telephone system, and operations related problems using SMILE corporate service standards.
- Administration of User ID’s, including network, Ovation, CRM, and any other access needed by staff to banking-related resources
- Perform moves, adds, and changes to Libro telephony network
- Provide friendly, technical telephone and on-site support to branches for banking system, email, and operations related problems.
- A diploma with 1-2 years in an IS networking environment with database management
- Strong knowledge of PC software and hardware is required to provide on-going support to our network of branches.
- An understanding of business processes, the types of processes used in an in-house banking system, and experience with Microsoft SQL and Crystal Reports would be an asset.
- Demonstrates the ability to work at an intermediate level of Microsoft software.
- Strong service quality experience with excellent interpersonal and communication skills (written and verbal).
- Demonstrates the ability to work independently, prioritize daily duties and handle issues and concerns in a calm and professional manner.
- Actively participating in achieving team goals and targets with an emphasis on teamwork and building strong alliances with staff and 3rd party suppliers.
What is in it for you? How we bring Joyful in our work:
- Competitive salaries and employee pension plans
- Generous vacation time - minimum of 3 weeks a year
- Work remotely options
- Flexible hours opportunities
- Comprehensive benefit package including health, dental, and vision
- Employee wellness programs
- Free staff account and staff rates on products and services
- Staff appreciation programs and awards
- Career development opportunities including tuition assistance
- Many great perks and rewards; fitness club discounts, technology offers, travel and entertainment deals, just for being part of our great team!
If you're passionate about helping your community, interested in being part of a remarkable team, and want to help grow prosperity in Southwestern Ontario - we want to hear from you!
With a purpose beyond profit, Libro Credit Union is proud to be a Certified B Corporation, joining leaders of a global movement of people using business as a force for good. Serving families, farms, and enterprises in southwestern Ontario, Libro offers an inclusive, forward thinking approach to banking – all centered on growing prosperity. Libro pursues its purpose through four key pillars – employment, financial resilience, local food accessibility, and housing.
Libro is committed to fostering a safe, healthy, and inclusive work environment that inspires respect. As an inclusive employer we are committed to providing a fully accessible recruitment process. Email us at careers@libro.ca any time during the recruitment process to let us know what supports you may need to be successful.
With a purpose beyond profit, Libro Credit Union is proud to be a Certified B Corporation, joining leaders of a global movement of people using business as a force for good. Serving families, farms, and enterprises in southwestern Ontario, Libro offers an inclusive, forward thinking approach to banking – all centered on growing prosperity. Libro pursues its purpose through four key pillars – employment, financial resilience, local food accessibility, and housing.
Libro is committed to fostering a safe, healthy, and inclusive work environment that inspires respect. As an inclusive employer we are committed to providing a fully accessible recruitment process. Email us at careers@libro.ca any time during the recruitment process to let us know what supports you may need to be successful.