This posting has expired and applications are no longer being received and this job does not show up on the main job list.
| Position Type: | Full-time |
| Location: | London, ON |
| Date Posted: | Mar 27, 2021 |
Job Description
IT Incident Manager
Description
Join our Winning Team as an IT Incident manager
Do you want Friday’s off all summer? You read that right! At CARFAX, we care about work-life balance and we’re constantly looking for new ways to ensure we provide it. This summer we’re piloting 4-day work weeks between June 1 and September 6, 2021. We’re super excited about this and you should be too! We’ve created the type of company culture where the term, “work-hard, play-hard” isn’t just a catchy saying, it’s part of the #CARFAXdifference!
Does the idea of helping to improve the availability and reliability of systems at Carfax excite you? If so, working as an IT Incident Manager may be the perfect role for you. Using your skills and expertise you will leverage our tools to investigate issues that affect availability and performance of our systems and products. You will work with other technical teams to determine the root cause of failures and develop plans to prevent reoccurrences.
You will work with IT infrastructure teams, traditional development teams, and DevOps groups to resolve complex technical challenges. You will leverage your leadership abilities to direct recovery efforts and conduct post-mortem meetings. You will identify opportunities to improve system architecture and leverage automation.
The Tech CARFAX Culture
People who work at CARFAX are happy. Team CARFAX knows their work has purpose and everyone contributes to our mission to help consumers throughout the lifecycle of buying, owning and selling used cars. Our culture offers a unique blend of a high achieving; high-energy workforce in a casual, laid back setting and our employee-focused culture is consistently honored as a "Best Place to Work".
As an IT Incident Manager you will:
- Investigate incidents and determine root cause
- Build dashboards and reports
- Analyze logs and performance metrics
- Coordinate response during major incidents
- Automate failover and processing issues
- Document preventative actions plans
- Propose improvements to system architecture
- Conduct incident retrospectives and assign error resolution
As an IT Incident Manager you will be expected to have:
- Experience working in a DevOps environment
- Experience supporting applications in Amazon Web Services
- Experience with distributed databases, Linux operating system, and network concepts.
- Familiarity with Application Performance Monitoring tools
- Familiarity with logging collection and analysis platforms
- Familiarity with infrastructure monitoring tools
- Knowledge of ITIL processes
- Excellent problem solving skills
About CARFAX
CARFAX, a unit of IHS Markit (NYSE: INFO), helps millions of people every day confidently shop, buy, own and sell used cars with innovative solutions powered by CARFAX vehicle history information. The expert in vehicle history since 1984, CARFAX provides exclusive services like CARFAX Used Car Listings, myCARFAX, CARFAX History-Based Value and the flagship CARFAX Vehicle History Report. CARFAX is a nationally recognized top workplace by The Washington Post and Glassdoor.com. Based in London, IHS Markit is a world leader in critical information, analytics and solutions.
CARFAX is an Affirmative Action/Equal Opportunity Employer. It is the policy of CARFAX to provide equal employment opportunity to all persons regardless of race, color, sex, pregnancy, religion, national origin, age, ancestry, citizenship status, veteran status, military status, disability or handicap, sexual orientation, genetic information or any other status protected by federal, state or local law. In addition, CARFAX will provide reasonable accommodations for qualified individuals with disabilities. We maintain a drug-free workplace. We are a participant in E-Verify.
Apply