FT Western Student I - Switchboard Operator

Responsibilities

The Switchboard Operator is a first point of contact at the University, and will be responsible for answering incoming calls, transferring callers to the requested person or extension, and assisting callers to identify the correct person or department.  The incumbent will provide excellent customer service and resolve general inquiries, by providing accurate and timely information regarding a variety of subjects based on memos, notices, Western's website, and other sources.  Accuracy of the online directory will be enhanced through the identification and reporting of changes, errors and omissions as they are discovered by the Switchboard Operator.
 

Education

Must be a full time student at Western (enrolled in minimum 3.5 courses), and expect to retain full-time student status for the duration of this appointment.

Experience

1 year in a customer service role

Skills, Abilities & Expertise:

• Understanding of Western's academic and administrative structure
• Excellent verbal communication skills
• Ability to interact professionally with students, staff, faculty, and other members of the University community
• Customer service skills with a desire to achieve results in a professional and timely manner
• Detail-oriented with an ability to function and process information with high levels of accuracy
• Ability to create a positive impression while interacting with others and responding to inquiries, by telephone, in person or electronically
• Computer skills with the ability to learn and use software programs
• Basic computer skills in Microsoft Office Suite
• Knowledge of general office procedures
• Ability to prioritize and organize a fluctuating work load
• Ability to work independently and effectively as a member of the team to achieve department goals
• Demonstrated ability to understand and resolve external and internal partner issues

Why Western?

Western offers a broad and exciting variety of part-time and temporary employment opportunities with ample room for job exploration and growth.  Within our beautiful campus, you are part of a progressive work environment that promotes work/life balance including access to our state-of-the-art recreation centre.  Apply for an opportunity to be part of the Western community and contribute to its success!

Applying at Western

To ensure that your application is given full consideration, please complete all relevant sections of the application.  In addition, you can choose to supplement your application with a cover letter and current resume.

Consideration of applicants will include an assessment of previous performance, experience, and qualifications.  Applicants should have oral communication skills in English.

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process.  If you require accommodations for interviews or other meetings, please contact Human Resources at hrhelp@uwo.ca or phone 519-661-2194.

Please Note:

Effective September 7, 2021, all employees and visitors to campus are required to comply with Western's COVID-19 Vaccination Policy.

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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