Technology Delivery Lead

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Department Overview

TD Technology Delivery covers planning and delivery of projects or services within segment CIO groups. While investing heavily in nurturing business, client and partner relationships for end-to-end delivery of technology solutions or services, these professionals also oversee and directly manage multiple specialized functional teams (e.g. Application Development, Solutions Designers, Business Systems Analysts, Support, Project Management etc.) and seamlessly manage ongoing infrastructure support and shared services to segment CIOs, business leaders and various TD stakeholders. Let’s not forget they communicate the technology organization’s overall book of work and manage stakeholder expectations. It’s a big and busy mandate. There’s room to grow in all of it.

Job Description

You will spend some of your time facilitating and developing technology Implementation schedules and deliverables for business leaders and internal partners while working closely with vendor management to execute contracts. You’ll be valued for your expertise and strength in providing strategic counsel. There’s certainly ample opportunity for you and your team to work with inspiring leaders and immerse yourselves in initiatives that are meaningful and make an impact.

Meaningful work is fueled by meaningful performance and career development conversations with your manager. Here’s some of what you may be asked to perform:

• Work closely with vendor management partners to execute contracts for 3rd party software and professional services while managing expectations and delivering in accordance to business priorities.
• Manage cross-functional team of IT professionals to support assigned partner requirements.
• Responsible for project delivery for application sets within their scope
• Establish day-to-day management direction, define priorities and strategies consistent with business goals and aligned to the technology leadership team’s direction.
• Communicate business vision, goals and portfolio priorities to team members (e.g. Application Owners / Development Managers, Business Systems Analysis, Platform / Service and/or Technology Project Managers etc.).
• Develop impact assessments, manage delivery schedules, perform risk assessments to consistently manage operational processes (time reporting).
• Work with project managers to ensure they comply with the capacity forecasting process; report on portfolio progress, status, overall health and individual applications.
• Assess issues or change requests, determine what to report.
• Manage vendor relationships, communicate promptly and accurately, resolve issues, monitor financials (e.g. against contracts).
• Work on project risk and scope assessments; help clients, project managers, and vendors produce broad project plans, budgets, and deliverables.
• Engage with IT leadership to reinforce focus on reusability, scalability and enterprise-wide solutions (and to maximize returns on product suites).
• Measure, monitor projects, stay within budget, meet or exceed expectations.
• Assess work plans, identify scheduling issues, report and escalate, as needed.
• Track deliverables; share updates; support initiatives aimed at cost reduction and faster time-to-market.
• Ensure there’s understanding of operational, reputational, and intellectual risks, advise to minimize, escalate if necessary.
• Know the competition, customer and industry trends, innovation; pinpoint relevant research opportunities.
• Maintain high level of customer service, ensure commitments are met; recommend appropriate actions to enhance service levels, through effective service level management practices/ agreements.
• Ensure business requirement understanding and apply knowledge to prioritize new and existing project delivery.

Requirements

• Undergraduate degree or Technical Certificate
• 3-5+ years relevant experience
• Key role involved in negotiating technology costs and scope in forecasting, planning process with subset of business clients within an overall Segment CIO or within a key technology functional area.
• Advanced knowledge and understanding of assigned business and bank technology standards (e.g., infrastructure, architecture, processes, applications, platforms, services) and managing people / projects
• Knowledgeable of external competition, industry and/or market trends in relation to own business
• Responsible for managing multiple teams and/or projects with increasing degree of complexity and broad scope (e.g., multi-function within line of business)
• Works independently and often autonomously in the management of projects, teams and operational disciplines and develops strategic thinking/ planning in the execution of work plans with a short to medium term business perspective
• Manages system enhancements, new releases or projects typically focused on a specific product/application of moderate scope and complexity
• Readiness to Manage a team of IT professionals through delivery of project work (e.g., developers, analysts, specialists, administrators and project managers)
• Proven ability to development of resolutions, plans and strategies for operational advancement
• Experience with system integrations is an asset
• Generally, reports to Sr. Manager or Executive role

Hours

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.


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