Customer Service Representative

by Cognition+

Location: London, ON
Date Posted: Mar 30, 2024
Cognition+

Job Description

About Cognition+
Cognition+ is a team of talented and dedicated people on a mission to deliver transformative digital solutions to insurance companies of all sizes. In addition to a fully customizable Enterprise Insurance Management Platform, Cognition+ offers on-demand support, connectivity, cybersecurity, and development services. Founded in 1993, we have gained a deep understanding of our client’s business needs and challenges and have invested in R&D to build the next-generation of insurance technology solutions.

With a focus on teamwork, commitment, and trust, we know it takes people with diverse perspectives, ideas, and cultures to make a company succeed. We believe that hiring the best talent will lead to the creation of better products and services to keep our clients on the leading edge. If you are looking for a challenging opportunity for your work to make a lasting impact and your career to grow then we want to meet YOU!

Website: www.gocognition.com

Why Choose Cognition+
  • Competitive compensation package including benefits, group RRSP and incentive plan
  • Flexible work hours that offer work/life balance
  • Opportunity to learn, grow and innovate
  • Friendly and supportive team environment
  • Opportunity to provide your input into making this organization successful
The Role 
As a member of the Client Relations team, the Customer Service Representative plays a pivotal role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing technical assistance. In this role, your responsibilities will include communication effectively with customers to understand their concerns, troubleshooting software-related problems, and offering comprehensive solutions. Additionally, you will collaborate closely with internal development teams to escalate and resolve complex issues, contributing to the continuous improvement of our software products. Your commitment to delivering exceptional customer experiences will be essential in maintaining positive customer relationships and fostering a supportive user community.

This position can be performed from our office in London, Ontario or remotely within Canada. Remote-based employees may occasionally be asked to travel to our office for meetings or team building events.

Role Responsibilities 
  • Working on customer requests and resolving them with accuracy and in a timely manner
  • Communicating with customers through various channels
  • Coordinating effort with colleagues and internal teams
  • Gaining in-depth knowledge of our products and staying up to date
  • Use technical tools to diagnose and repair issues
  • Perform other job-related duties as assigned
Required Qualifications & Skills
  • Customer service experience in a software company
  • Clear and effective communication style, both verbal and written
  • Self-motivated with strong analytical skills
  • Enthusiastic with a positive attitude
  • Tech-savvy and comfortable working with different products
  • Experience with Jira or other tracking software
  • University degree or college diploma in a related field
  • Basic understanding of SQL
Nice To Have
  • Experience in the property and casualty insurance industry
  • F/CIP designation or working towards F/CIP designation
  • Knowledge of accounting, underwriting and claims within the insurance field generally and the Farm Mutual industry specifically
APPLY NOW
Interested candidates are encouraged to apply online at www.gocognition.com/join-us/
Equal Employment Opportunities
Cognition+ is committed to employment equity and welcomes diversity. We encourage applications from qualified individuals from all backgrounds.
Cognition+ provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodation, please contact Human Resources at hr@gocognition.com or call 519-432- 8553 ext. 362.
We thank all applicants for their interest in this position, however, only qualified candidates will be contacted for the next steps in the process.
 
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London, ON

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