IT Support Specialist

We Are The Employer Brand of Choice. It is our mission to be your best choice when seeking a career in Transportation. We believe in creating lasting relationships with our employees, one built on Trust and Respect.

And our employees would agree, having selected us as a Great Place To Work through the annual survey measuring Employee attitudes at Voyago.

Here’s a look at what makes us A Great Place To Work:

84% Agreed “Voyago is a physically safe place to work…”

80% Agreed “I can be myself at Voyago…”

81% Agreed “Management has kept me well-informed…”

A Great Place To Work Certification means that we take your happiness seriously, and we work hard to ensure you are highly engaged and informed on important topics that keep Voyago on the move.

Help shape the future of mobility. Voyago is currently recruiting for a IT Support Specialist in London, Ontario.

Voyago is Ontario’s Leading Mobility company, a subsidiary of Transdev. We’re hiring dynamic, high achievers looking to be Difference Makers within the industry. Voyago continues to advance across Ontario with our multi-model platform covering a variety of segments including Medical Transportation, Student Transportation, and the Public sector with Medium/Micro Rural and Urban Transit, Accessible Needs Para-Transit, and On Demand Mobility.

Our employee success is built on our commitment and emphasis on training and orientation process. Voyago prides itself on the growth of our employees by supporting and encouraging them to develop skills that lead to successful careers.

Voyago believes in the strength of our people and remains committed to our Golden Values statement reflecting our promise of performance to our employees, customers, and communities in which we operate.

Our teams are continuously recognized as top performers in Safety and Client Satisfaction awards. Voyago is proud to be recognized as one of Canada’s Safest Employers and a recipient of the Excellence Award for several years.

We are People and Safety First. So come join us and help shape the future of mobility at a Great Place To Work company.

Position Overview

Reporting directly to the Director, IT and Performance, this role is responsible for installs, maintenance, tests, and repairs of systems and networks. Utilizes basic technical knowledge to support IT initiatives and provide first-level technical IT support to Voyago employees.

Primary Responsibilities

• Provide telephone, remote or on-site support for employees
• Help Desk management and triage tickets based on severity
• Perform diagnostics, repairs and hardware installation for desktops, laptops, smartphones, tablets, printers, etc.
• Provide software, hardware and operational support
• Documentation of incidents and solutions within the ticketing system
• Document and track asset assignments
• Provide the best solution based on the issue and details provided by customers
• Guide the customer through the problem-solving process
• Escalation of incident or unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Provide consistent follow-up to the ticket stakeholders
• Provide feedback, suggestions and best practices learn to the IT team
• Identify and suggest possible improvements on procedures
• Prepare, repair and configure equipment (PC, Printers, UPS, etc.)
• Active Directory Users Management
• Performs miscellaneous job-related duties as assigned
• Participate in after hours on-call rotation to support the business

Knowledge & Skill Requirements

• College diploma or equivalent
• 1 year of experience in a similar role preferred
• Windows OS environment (Windows 10, 11)
• Microsoft 365 and its suite of applications (Teams, SharePoint and etc.)
• Ticket management platform (eg. ConnectWise)
• Smartphone and Tablet OS (eg. Android & iOS)
• Strong technical knowledge, analytical and problem-solving skills
• Works well in a team setting
• Ability to work under pressure in a fast-paced environment
• Ability to deliver quality solutions within assigned timeline with minimal to no supervision
• Capable of driving a G class company vehicle in a safe and professional manner
• Effective communication skills
• Highly organized and able to multitask

Why work for us?

• This position may be qualified for our hybrid/remote work option
• Employee and Family Assistance Program
• Competitive Benefit Offering
• Rewarding career with a growing company
• Great company culture
• Award Winning
• Focus on Innovation and Sustainable Environmental Initiatives
• Subsidiary of Global Transportation Provider (Transdev)

Sounds interesting? Please send your resume and salary expectations directly to Carolyn Botten, Talent Acquisition Manager at carolyn.botten@voyago.ca.

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

We thank all applicants however only those under consideration will be contacted.