Account Manager

External Title:  Account Manager

Location: Remote Canada/US

Reports to: Manager, Strategic Accounts

The Role: 

As an Account Manager you will oversee delivery related activity for assigned accounts and partners.  This includes day to day program management of dealer & partner related deliverables and ensuring  all related objectives are properly and timely delivered.  This role partners and collaborates with all internal departments and external partners and dealers.  The position will report to the Manager of Strategic Accounts.

Responsibilities:

•  Partner & dealer communication on a regular y basis to implement product delivery and strengthen relationships.
  • Work with partners and internal departments to facilitate the onboarding process for all dealers
  • Communicate with dealers as necessary to collect assets for their campaigns
  • Report campaign metrics and provide best practice solutions for dealer campaigns
  • Work with partners, dealers and other third parties for creative and compliance approvals as necessary
  • Maintain best in class customer service

• Prioritize, multi-task & follow up to assure requests are completed in a timely & accurate manner
• Use problem solving skills to diagnose and troubleshoot issues for quick resolution 

• • Ensure that all SLA and other contractual obligations are timely met.
• Drive cross functional tasks with all departments to ensure proper integration for dealer
  • Work with partner to update and maintain video script library
  • Request video creatives from the production department
  • Send all content through the quality department and update per their review
  • Support the sales team as needed
  • Maintain and update information per dealer according to contractual obligations
• Work with the agency and OEM on a weekly/monthly basis on current opportunities
  • Communicate campaign and integration status & performances
• Other duties as required by the position

Qualifications:

• Bachelor’s degree in a related field (Advertising, Marketing, Business, Communications, etc.).
• Media or agency related experience preferred
• Strong attention to detail
• Strong communications and listening skills
• Ability to work effectively in a high volume and fast paced environment
• Exceptional ability to multi-task and follow through
• Strong Data Entry Skills
• Advanced PC skills including entire Microsoft suite

J.D. Power is a global leader in consumer insights, data, analytics, and advisory services that helps clients drive growth and profitability. The company’s industry benchmarks and reputation for independence and integrity have established it as one of the world’s most well-known and trusted brands.

Truth that Transforms: At J.D. Power, we amplify the voice of the consumer, and help brands improve the value of their products and services. Our capabilities empower everyone in the global commerce ecosystem, enabling better purchase decisions – and better business results. We understand that the customer experience is vital and that simply measuring it is not enough. Our analysts focus on driving results that improve customer loyalty and advocacy. Our success is driven by how much we help companies improve the customer experience. But data is only as powerful as the analysis and insights tied to it—and we put that power in the hands of our clients through our interactive reporting platforms. The data, analytics, insights, best practices, and action plans clients need are available whenever and wherever they need them, to help them make data-driven decisions that will improve their customer experience and drive positive financial results.

J.D. Power’s recruitment efforts are aligned with the company's commitment to provide opportunities rooted in diversity, inclusion, and equality.

Our Vision: To be the leader in providing advanced data solutions that empower industry transformation.

Our Mission: We unite industry leading data and insights with world-class technology to solve our clients’ toughest challenges.

Our Values: We are Truth Finders, Change Makers and Team Driven.

We are dedicated to leveraging comprehensive and equitable practices which contribute to the overall success of the company and its employees. We invite you to learn more about our DE&I efforts.

To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.

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