Application Support Specialist

What we do: 

We design, develop, and host data-rich, full-featured, high-traffic web and mobile applications for financial institutions, brokerages, and media clients. Markit Digital Development teams use their passion for programming and problem-solving to produce feature-rich applications that deliver value for our customers. With a dedication to continual improvement, our team members challenge themselves each day to expand their knowledge base and produce solutions that are maintainable, extensible, and elegant. We take great pride in our work, share our expertise and ideas to achieve common goals, and aspire to learn more. Our products benefit millions of users across the world and are designed from the ground up to deliver content efficiently and effectively. We utilize an Agile Development Methodology and are committed to continually improving within this model.  

What you'll do at Markit Digital 

The primary responsibility of this position is to effectively manage project staffing and resource capacity across Markit Digital. The ideal candidate will be one?who?thrives in a fast-paced, complex environment, is able to build partnerships and bring creative solutions to capacity management for the business. 

How you'll do it at Markit Digital 

• Aid delivery teams in the successful transition of work from pitch/proposal stage to project execution  

• Collaborate with leadership team from all areas of the business to provide a comprehensive overview of programs and projects within the portfolio 

• Partner with Data & Design leadership to ensure project and opportunities are staffed appropriately 

• Partner with Client Solutions leadership and Business Development team members to understand upcoming pipeline of new work and opportunities 

• Partner with Client Delivery leadership to understand delivery timing and fleet allocation across multiple portfolios of client groups 

• Partner with Technology leadership to ensure groups and teams are adequately staffed from both capacity and skillset perspectives to deliver on their roadmaps of work 

• Negotiate solutions to solve capacity constraints that lead to successful project delivery as well as align to team and individual growth objectives which promote long lived, high performing teams 

• Ensure that organizational capacity is well utilized to meet the demands of our ever-growing pipeline of work 

• Coordinate across teams to establish project start dates and effectively facilitate project transitions from solution design to active states in a way that sets our teams up for successful deliveries

• Apply your process management skills to continually improve our Portfolio Management processes as well as lead training across the organization to help everyone effectively understand and execute against our processes 

• Utilize data and metrics to highlight resource gaps and improvement opportunities

• Perform project scheduling, resource planning, and management 

Skills and Experience 

• 5+ years' experience in software development portfolio, program, and/or project management 

• 2+ years' experience in roles requiring resource/capacity management and/or technology team staffing coordination 

• Strong verbal and written communication skills to effectively lead conversations toward positive outcomes with clear decisions or well-articulated action items 

• Strong knowledge of relevant Agile/project delivery metrics with particular focus regarding capacity, utilization, time tracking, & long-range forecasting/resource planning  

• Proven analytical and problem-solving skills combined with process management experience 

• Experience working with JIRA or other equivalent issue/project tracking software and related tool sets.  

• Experience guiding team(s) with problem solving, removing barriers, and addressing challenges in support of project execution and delivery  

• Knowledge and understanding of project delivery lifecycles & software development lifecycles and terminology 

• Experience in the Financial, Software, and/or Digital sectors strongly preferred 

• Prior experience with business analysis, requirements definition and process analysis 

• Experience creating and delivering executive level presentations and clear documentation 

• Lean / Six Sigma experience and/or Agile / PMP certifications nice to have 

Personal competencies: 

• Demonstrated ability to build trust and respect across teams and organizations 

• Demonstrated ability to ask critical questions and hold teams and individuals accountable and ensure action items are tracked with excellent follow-up 

• Flexible and exercise good judgment to apply the model and approach that best fit with the context 

• Displays a consistent, positive, can-do professional attitude 

• Proven consultative, conflict resolution, negation, and facilitation skills needed to gain consensus and make decisions that identify paths forward toward positive outcomes 

• Proactive and able to work independently with minimal supervision 

• Conveys strong passion and accountability for team success 

• Excellent time management and prioritization skills 

• Open-minded, flexible and willing to adapt to changing business requirements 

• Passion and curiosity to thrive in an innovative, collaborative, fast paced environment 

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Equal Opportunity Employer:

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. 
 

IHS Markit is now part of S&P Global

We’re working hard to integrate our businesses. In the meantime, be sure to also visit spglobal.com/careers to discover all our combined company has to offer.

About Us

S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.

Our people come prepared every day to creatively approach and solve new problems. They are instrumental in helping our customers see things differently and take on tomorrow’s challenges, today.


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