Learning Experience Designer

Location: London, Ontario

Position Type: Full-time, 3-year Ivey Business School Foundation renewable contract.

Hiring Range: $72,600-90,800. 

Application Deadline: 7 August 2024, at 11:59PM.

About Ivey Business School:

Ivey Business School acknowledges and respects the traditional lands of the Anishinaabek, Haudenosaunee, Lunaapéewak, and Attawandaron peoples, where Western University and Ivey Business School are located. This land continues to be home to diverse Indigenous peoples, whom we recognize as contemporary stewards of the land and vital contributors of the community.

Ivey Business School (www.ivey.ca) at Western University (www.uwo.ca) is Canada’s leading provider of real-world, case-based business education. Drawing on extensive research and business experience, Ivey’s faculty provides the best classroom experience, equipping students with the knowledge, skills, and capabilities they need to confidently take on today’s leadership challenges and opportunities through Case-Method Learning. Ivey offers undergraduate and graduate degree programs, as well as Executive Education at campuses in London, Toronto, and Hong Kong.

The EdTech team at the Ivey Business School Foundation is a dynamic and integral part of the institution's commitment to innovation in business learning. Our team collaborates with experts and faculty to craft exceptional online and in-person classroom experiences using cutting-edge educational solutions. Grounded in research from Ivey faculty and beyond, we focus on developing best practices to ensure the delivery of up-to-date and impactful course material. As a catalyst for organizational agility, EdTech contributes to Ivey's digital transformation journey by offering refined processes, state-of-the-art products, and fostering collaborative innovation. Our growth and evolution over the past four years have been guided by three pillars: innovation, implementation, and maintenance. Serving all programs, EdTech's resources extend to various departments, demonstrating our capacity to provide diverse solutions, innovations, and improvements to cultivate Ivey's digital transformation. Join our team and be a part of reshaping the future of business education.

Position Overview:

As a crucial member of the EdTech Lab team, the Learning Experience Designer plays a vital role as both an individual contributor and team member in developing and sustaining online and blended learning content and experiences for the Ivey Business School. With a proven track record in creating transformative learning experiences and innovative perspectives on the future of management education, they demonstrate a passion for higher education and a deep understanding of the foundations of the Ivey Business School.

Working collaboratively with the EdTech Lab leadership, team members, Ivey Faculty, and Staff, their responsibilities include scoping, planning, and executing educational technology solutions, standards, and projects for both degree and non-degree programs. Successful management of these projects, spanning various School areas, requires exceptional project management skills, stakeholder consultation, quality control, and communication planning.

The primary objective is to apply learning principles that aid internal and external clients in implementing innovative programs. This involves tasks such as requirements gathering, scoping, testing, training, implementation, and post-delivery maintenance and support. Their goal is to offer forward-looking guidance to all Ivey stakeholders, enabling them to translate pedagogical objectives into cutting-edge learning solutions. Achieving this requires collaborative efforts with Ivey IT, Program and Faculty Services, Faculty Directors and Members, and Project Owners.

Identification and development of non-degree projects involve close consultation with internal partners like Ivey Publishing, Ivey Academy, Ivey Career Management, and Ivey Advancement. They are also responsible for establishing and upholding EdTech's reputation as a knowledge hub for teaching technology best practices. Delivering value-added EdTech solutions that align with the school and department's business objectives and excellence standards is a top priority for the EdTech team.

For individuals excited about the opportunity to work with Canada's most prestigious business school, enthusiastic about lifelong learning, and interested in collaborating with bright staff, students, and globally recognized faculty, this position is an ideal fit.

Responsibilities:

Course/Content Creation

• Working partnerships with SMEs (Subject Matter Experts) and other Ivey stakeholders to develop highly engaging learning experiences for both the conversion of existing content and the deployment of new content using appropriate learning management tools and technology while following learning design best practices.
• Using established processes and procedures develop and deploy new programs and projects respecting the educational requirements, assigned deadlines, and resource constraints of the program or project. 
• Develop a process for maintaining and migrating existing content in collaboration with SME’s and other members of EdTech Lab.
• Reliable execution of all content created in the Lab with all products reflecting the excellent standards of the school.
• Assist with the development and delivery of learner surveys, focus groups, and advisory councils to understand learner needs across all programs/stakeholder groups.
• Create and lead the development of training/support documentation or session to assist with the delivery, deployment, and maintenance of courses.
• Develop feedback mechanisms to evaluate the success of a learning program or project, perform analysis of data generated from the feedback mechanisms and respond to the evolving needs of learners and SMEs based on data-driven insights. 
• Lead or support special projects as required.

Quality, Maintenance, and Review

• Follow a set of established quality review practices that are set at a department level. As well, develop testing and QA plans to include SME’s and other members of the EdTech Lab for assigned projects. 
• Plan and monitor quality assurance testing of all blended learning assets and experiences. This will include monitoring how frequently the course content is renewed.  
• Ensure compliance of deliverables with all applicable standards, legislation and regulatory requirements, including Accessibility for Ontarians with Disabilities Act (AODA), WCAG, and applicable copyright and privacy legislation at a provincial and federal level of digital content.

Project Planning and Consulting

• Manage a portfolio of assigned projects, take responsibility for prioritizing tasks, gathering resources, and identifying obstacles and potential solutions to ensure projects are completed with high quality and on time, while escalating solutions to the Associate Director.
• Determine a standard methodology and process for converting in-person learning experiences into highly engaging blended experiences, determining the optimal mix of in-person/online educational content for each experience.
• Work with faculty members to determine what constitutes high-quality content to satisfy curriculum-level learning outcomes.
• Engage with and support video production team and Ivey IT when building the components of online activities, implementing learning activities/tasks, determining the effectiveness of developed content, and leveraging LMS capabilities.

Innovation and Research

• Maintain active participation in external groups of which Ivey is a member, including attending conferences and meetings as necessary, and communicate back to EdTech Lab and relevant stakeholders.
• Research and experiment with innovative solutions and upcoming trends in higher education and lifelong learning that would be relevant to Ivey’s strategic priorities in online or blended learning experiences, while also disseminating these approaches to the EdTech Lab and broader Ivey community.  

Qualifications: 

Education & Experience

• Bachelor’s or Master’s degree in business, education, instructional design, or a related field. The ideal candidate will have a Bachelor’s degree or have or be working towards a Master’s degree in business from the Ivey Business School, preferred. Business acumen may alternatively be attained through employment with a Business School.
• 2-5 years’ experience in higher education creating, curating, and/or managing user-facing learning experiences digitally or in-person. 
• 2-5 years’ knowledge and experience building in learning management systems (LMS) required, ideally for an online or blended program, preferred but not required.
• Understanding of UI/UX, graphic design principles, and/or front-end design principles considered an asset.
• Experience working in a highly experiential learning environment considered an asset. 

Skills & Abilities

• Highly effective individual and team contributor; able to manage their own workflow, work with diverse stakeholder groups, make informed decisions, solve problems, and manage timelines with minimal supervision.
• Project manager and critical thinker capable of managing and prioritizing multiple projects simultaneously, assuming quality analysis/quality control and auditing responsibilities for own work.
• Detailed oriented individual who can offer thoughtful review of products and policies and express them in a clear manner; shows professional judgment in formulating and recommending solutions.
• Attentive and motivated individual with a proven ability to take a consultative approach to build strong collaborative relationships, influence key stakeholders, and gain consensus to meet the needs of the SME and the learner.
• Ability to take concepts from idea to execution through achieving successful client buy-in, effective communication, and project plan execution.
• Team player willing to actively contribute to all activities and events related to the success of learning initiatives and the Ivey EdTech Lab.
• Strong interpersonal and public communication skills, both written and oral, as reflected in the ability to interact in person and online.
• Strong analytical skills with experience conducting and presenting learner-first focus data analysis to support a business case.
• Proactive self-learner maintaining professional development to ensure currency with best practices and new innovations in higher education learning. 
• Digital fluency and familiarity with common software terminology and paradigms would be considered an asset.

What We Offer:

• Flexible or hybrid work plans for many roles
• A collaborative and engaging work culture
• Opportunity to join a community of people-focused professionals
• Market competitive compensation with annual increases available 
• Generous benefits package with employer-paid premiums, including a comprehensive Health and Dental Plan, Health Care Spending Account, short- and long-term disability programs, no waiting period required.
• Enhanced mental health benefits coverage and resources.
• Life and AD&D insurance for you and your family.
• Out-of-country travel insurance.
• Employee and Family Assistance Program.
• Pregnancy and Parental top-up leave program.
• A generous group retirement savings plan with 7.5% employer contributions. 
• Vacation starting at 15 days per year plus 2 paid Ivey Personal Days.
• Paid time off during the School’s December holiday closure.
• Numerous campus-wide arts, culture, and sport events.
• Supports for professional development and career progression opportunities.

Equity, Diversity, and Inclusion at Ivey

Ivey Business School is committed to Equity, Diversity, and Inclusion. Please explore Ivey’s EDI homepage for more information on Ivey's commitment to EDI, to read about Ivey’s progress in the EDI Update, and to meet Ivey’s EDI Advisory Council members.

Ivey Business School invites applications from all qualified individuals. Ivey is committed to employment equity and diversity in the workplace, and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodation
Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any accommodations in order to participate fully in our recruitment experience. Please contact us at hr@ivey.ca to notify us of any needs related to completing the job application, and/or throughout the recruitment process.

Application:

If you're excited about joining Canada's leading business school and meet the qualifications, please submit your resume and cover letter via the Ivey Careers page by the application deadline.

Ivey Business School Foundation:

Ivey Business School Foundation employees receive benefits exclusive to The Foundation, separate from Western University.

*Please note only selected candidates will be contacted.


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