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| Position Type: | Full-time |
| Location: | London, ON |
| Date Posted: | Aug 02, 2022 |
Job Description
Account Manager (Remote)
At Paystone, we are building the future of customer-driven growth for small businesses. Our growth platform NiceJob offers business owners both hands-off and hands-on solutions so that every customer can bring them one more.
Your Job
As an Account Manager, you will be the main point of contact on select client accounts utilizing a high-touch model to ensure stakeholders of each account are happy while also minimizing churn. If you are passionate about people and thrive on being a coach and partner to your clients, this is the role for you! Ultimately, we create fans by working closely with our Clients.
Why join us?
Paystone is growing and evolving on a weekly and monthly basis. We’re getting hyper-focused on filling a market gap with our product, which is also growing. We’re a group of really passionate people who really like to push the status quo and do what’s right.
Your Focus
- On-Boarding and Activation of multi-location accounts
- High touch model to ensure accounts are happy and have minimal churn
- Coaching users on how to grow their business
- Educating large accounts on how to get the full value out of their subscriptions
- Identifying retention strategies for existing accounts
- Identifying upsell opportunities within existing accounts as expansion of revenue will be a measurement of success
- Regularly scheduled meetings with main stakeholders for each account
Who You Are
- Being obsessed with customers, and putting them first.
- You are a relationships “person” and know how to prevent Client loss.
- High energy with a natural marketing ability.
- Experience in Customer Success, preferably in a SaaS environment.
- You learn quickly and exhibit tech savviness.
- People would describe you as persuasive & charismatic.
- Lastly, you’re a logical thinker and able to reason through technical issues.
Perks & Benefits
- Compensation tied to market data (we use Mercer)
- We reward for contribution
- Unlimited Vacation - yes, for real
- We’re committed to career development
- Work from home, or anywhere
- Company Events
- Extended Health/Dental/Vision Care
- Disability insurance
- Employee assistance program
Our Mission
By joining Paystone, you are joining a team that is future focused and driven by our mission of creating Customer Driven Growth.
By helping our clients create better experiences for their customers and then motivating their happy customers to share their experiences with others, our platform creates the momentum for our clients to gain more happy customers. In other words, we win when our customers do.
About Us
Paystone is a leading North American payment and software company redefining the way merchants engage their customers and grow their businesses. The company's seamlessly integrated suite of automated payment processing, customer loyalty, gift card solutions, and now reputation marketing, is used by brands such as Irving Oil, The Source, Global Pet Foods, Kernels Popcorn, and many of the MTY Food Group's restaurant brands. Paystone's solutions are used at over 30,000 locations across Canada and the United States which collectively process over 10 billion dollars a year in bankcard volume. The fintech company employs over 200 employees and serves as the technology partner of choice for hundreds of partners across North America.
Paystone is an equal opportunity employer. Should you require any accommodations due to disability please let us know at the time you are selected for an interview.**
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