Junior Database Administrator (Permanent) Full-Time (35 hours / week)

Position Summary and Responsibilities:

Location: London office

Work Hours: Monday – Friday, 8:30 a.m. – 4:30 p.m. 

Application Deadline: Monday, July 4, 4:30 p.m. 

About United Way Elgin Middlesex 

United Way’s mission is to improve lives and build community by engaging individuals and mobilizing collective action. 

The most important thing United Way can do for our community is to use our reputation, relationships and expertise to bring together our community’s resources of people, time, talent, relationships, expertise, technology, money and more. By channelling our community’s power behind solid strategies, we can achieve lasting changes in the social conditions of individuals, families and our community. 

The Opportunity 

We are seeking a Junior Database Administrator to accurately and efficiently manage constituent records to support strategies related to donor retention, acquisition, direct mail, email penetration and gift acknowledgment.

Compensation Structure: Based on the salary band for this role, external candidates can expect to be offered a starting salary in the range of $46,000 – $50,000 ($25.27 – $27.47 per hour). When determining the starting wage, we consider the market, candidate experience, as well as internal equity. Additionally, United Way also offers: 

• Three weeks paid vacation time to start
• Flexible working arrangements to encourage work-life balance
• Paid winter shut-down between Christmas and New Years
• Registered Retirement Savings Plan with employer match
• Paid sick/personal days
• Summer office hours
• Extended health benefits

Primary Responsibilities

• Maintain metrics that define and track data integrity that support fundraising activities
• Report ongoing progress to the Senior Database Administrator
• Run complex queries, build data mining operations, and collate data into reports; create and maintain mailing lists
• Maintain the database’s electronic pledging module for workplace and individual giving, including the setup and management of specific campaigns
• Understand the CRM architecture, its categories, query features, and capabilities to capitalize on its functions for prospecting, fundraising and communication processes
• Perform data audits; provide reports, guidelines, and performance monitoring for the important elements of data integrity
• Assess the quality of existing data, staff and volunteer use of the database, and identify areas for improvement and/or clean up
• Lead the development and implementation of procedures to ensure best practices in data entry, reporting, and database integrity
• Train database users on functionality, data standards and reporting
• Monitor various inboxes related to customer service, bounce backs, and updating the database
• Engage staff in understanding the importance of database management, analytic reporting and information management strategies
• Adhere to confidentiality and code of conduct
• Perform other duties as needed to ensure the safe and effective operations of the organization

Qualifications:

Our Ideal Candidate Will Possess

• Post-secondary credentials in database administration, information management, data management or similar program, or a comparable combination of education and experience
• Minimum two years of relevant experience working with complex data systems related to customer service, sales or fundraising. Non-profit sector preferred, but not required.
• Highly proficient in Microsoft Office, specifically formatting; advance skills using Microsoft Excel formulae/functions
• Experience with queries, data importing/exporting, creating reports, mail merges, data storage and security storage
• Demonstrated experience working with a variety of relational database applications and CRM systems
• Experience with HTML, CSS, or SQL considered an asset
• Excellent analytical, problem solving, and organizational skills. Ability to present complex information and recommendations in simple, synthesized summaries
• Self-directed and self-motivated with the ability to work well under stress, meet tight deadlines, and adapt easily to change
• Strong interpersonal, relationship building and collaboration skills; able to communicate professionally and effectively with all levels of the organization and the public
• Exceptional project management and time management skills
• Ability to flex work schedule to attend meetings and special events which occur before or after regular office hours

Qualified candidates are encouraged to submit their cover letter and resume by 4:30 p.m., Monday, July 4, to Lisa Simmons, Executive Assistant and Human Resources Officer e. lsimmons@unitedwayem.ca

If selected, interviews will be flexible and make the most use of virtual options available.

United Way will consider non-traditional work experience such as volunteering when examining the skills and knowledge needed for this position.

United Way is committed to diversity and encourages applications from people who are Indigenous, racialized, 2SLGBTQ+, women, persons with disabilities, and other overlooked and underestimated groups.

United Way requires new employees to be fully vaccinated against COVID-19 at all times during employment, unless legitimately unable to do so due to their own disability or religious reasons (“Exempt Worker”). The successful applicant will be offered employment conditional upon providing satisfactory proof to United Way Elgin Middlesex that they are fully vaccinated before the Start Date or, alternatively, that they are an Exempt Worker.

As an equal opportunity employer, United Way is committed to accessibility and to protecting the human rights of its employees. In support of this aim, United Way Elgin Middlesex has an accommodation process in place to provide accommodations to employees with disabilities or when otherwise required under human rights laws.