Job Expired
This posting has expired and applications are no longer being received and this job does not show up on the main job list.
This posting has expired and applications are no longer being received and this job does not show up on the main job list.
| Position Type: | Full-time |
| Location: | London, ON |
| Date Posted: | Jul 19, 2022 |
Job Description
IT Support Analyst IV
Company Overview
Tell us your story. Don’t go unnoticed. Explain why you’re a winning candidate. Think “TD” if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.
Stay current and competitive. Carve out a career for yourself. Grow with us. Here’s our story: jobs.td.com
Stay current and competitive. Carve out a career for yourself. Grow with us. Here’s our story: jobs.td.com
Department Overview
Building a World-Class, Diverse and Inclusive Technology Team at TD
We can’t afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD’s technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.
TD IT Application Support covers business segment CIO technology areas or shared services technology functions. These experts interact closely with those within the Infrastructure Technology Solutions space. With a heightened focus on developing, implementing standard support models and processes using industry best practices, this role is responsible for production support, troubleshooting incident and problem management, service transition, IT change management and deployment and release management.
There’s room to grow in all of it.
We can’t afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD’s technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.
TD IT Application Support covers business segment CIO technology areas or shared services technology functions. These experts interact closely with those within the Infrastructure Technology Solutions space. With a heightened focus on developing, implementing standard support models and processes using industry best practices, this role is responsible for production support, troubleshooting incident and problem management, service transition, IT change management and deployment and release management.
There’s room to grow in all of it.
Job Description
About This Role
We are looking for someone to provide a broad range of systems and application support, research and analysis, administration, performance availability monitoring and management.
Meaningful work is fueled by meaningful performance and career development conversations with your manager. Here’s some of what you may be asked to perform:
We are looking for someone to provide a broad range of systems and application support, research and analysis, administration, performance availability monitoring and management.
Meaningful work is fueled by meaningful performance and career development conversations with your manager. Here’s some of what you may be asked to perform:
- Responsible for incident management (3rd level), monthly and SLA maintenance, activities;
- Perform controlled resolution of escalated L3-level incidents and problems including prioritization and escalation, liaising with business and technology partners as appropriate;
- Perform incident management role (communicator, tracker, escalator, driver, etc.) for outages; communicate to clients during service outages;
- Provide effective day-to-day production support for applications through accurate problem identification and timely resolution of production issues;
- Ensure timely notification and escalation of issues/problems, and recommendations for prompt resolution; communicate incident/problem status and provide timely escalation of issues to ensure established SLAs and MTTRs are met;
- Deliver effective support (application and operations), researching system issues, overseeing the execution of recommendations, and maintaining accurate documentation;
- Schedule changes to supported components in accordance with approved change management procedures, ensuring effective change management discipline is use; and
Requirements
What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:
- Undergraduate Degree or Technical Certificate.
- 3-5 years relevant experience.
- Must be prepared to work in a 24/7 on-call rotational environment;
- Relevant experience in a technology operations or application management role is a definite asset;
- Strong analytical and problem-solving skills with attention to detail;
- Strong time management, administrative, and organizational skills with the ability to work in a fast-paced environment and deliver high-quality work;
- Knowledge in the following technology skillsets:
- MS SQL Server (2012+)
- Autosys / SSIS/SSRS
- Kafka
- Nice to have
- DataDog
- C# / .Net / ASP.Net / MVC Razor
- Windows and Linux operating systems
- Azure Portal
- Jboss server Structure and CLI Command (Basic)
- Excellent interpersonal and communication skills, both written and verbal to communicate complex issues in easily understandable terms;
- Self-starter with a high initiative and the ability to learn and adapt quickly;
- Continuously enhance knowledge/expertise in own area and keep current with emerging industry trends, new technologies and best practices in the external market that can contribute to delivering effective client solutions;
- A willingness to speak up and offer a differing opinion when your gut tells you an idea is wrong – but also have the forethought to be part of the solution by recommending an alternate option; and
- Apply good judgment by understanding which issues to escalate, what to resolve independently, and provide suggestions for possible resolution.
Additional Information
Join in on what others in TD Technology Solutions are doing:
- Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.
- Learn voraciously, stretch your thinking,
Hours
37.5
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Apply
Apply