Associate Product Manager – Magic: The Gathering Online

Applicants must be legally entitled to work in Canada at the time of application. Candidates must have one of the following to be eligible for consideration – Canadian Citizenship, valid Permanent Resident status, valid Protected Person status or a valid open Work Permit.

Are you a Product Manager who is also a player of Magic: The Gathering?

Big Blue Bubble is seeking a skilled, motivated, and talented Associate Product Manager who is also a casual player of Magic: The Gathering.  This is a unique opportunity to combine your passion for the MTG global franchise with your strong customer support, marketing and data analytic skills as this role is accountable working with Customer Support, Community, Premier Play, and the Game Team to translate customer needs into game initiatives and improvements.

In this position, these are the things you will be responsible for:

• Working with the Game Team to execute the product vision, strategy, and business model.
• Developing criteria for customer segmentation using Business Intelligence resources.
• Analyzing feedback from players via social channels, surveys, and other means with help from the Community team, then advises on game improvement actions for the Game Team.
• Collaborating with communications and marketing teams to plan and deliver public announcements and conversations.
• Interacting with gaming communities to understand trends, develop use cases, and apply them to business initiatives
• Coordinating a variety of recurring, cross-functional processes across teams and companies: event creation, Premier Play invitations, Magic Online Champions Showcase, and more.
• Establishing and optimizing processes in obtaining Cube content for use in the game.
• Helping build and deliver successful card set releases using a variety of tools.
• Troubleshooting issues with the team to support Magic Online as a live service.

To be an effective team member, you will have:

• A strong mix of innovative and technical experience from a live service environment (gaming experience is a plus).
• Proven communication, writing, and presentation skills.
• Experience translating customer needs into business actions.
• Demonstrable experience in problem solving and issue management skills,
• Previous experience managing live service outages in real time is a plus
• Familiarity with Agile development practices preferred
• Intermediate-level Magic: The Gathering rules knowledge (experience as a tournament Judge or online support is a plus).
• Familiarity with the Magic: The Gathering Premier Play system preferred

You also have the following attributes:

• Ability to quickly learn and master new skills.
• Self-directed.
• A clear communicator.
• Ability to meet deadlines.
• Comfortable working in a team.
• Enthusiastic about gaming culture.

We know the above list is a lot. You don’t have to fill every single point. We each bring our own respective strengths to the table. Let us know which of the above is you and get in touch with us now to explore the opportunity further!

Big Blue Bubble is committed to employment equity. We encourage applications from queer, transgender, Indigenous, BIPOC, d/Deaf and disabled applicants. We are committed to inclusive, barrier-free recruitment and selection processes and work environments – if you require accommodations at any point in the application or recruitment process please submit them in confidence to careers@bigbluebubble.com.

What makes our studio so exceptional:

• Flexible hybrid work schedule providing a mix of in-office and remote work days.
• Inclusive studio culture that fosters strong collaboration and support amongst its team members.
• Smaller scope projects which provide multifaceted opportunities to build skills and try new things.
• Strong focus on work-life balance with minimal overtime.
• In-office barista and full kitchen to host daily popcorn, ice cream days and food events.
• Unique and frequent team-building and social events (pi day, office olympics, escape rooms, gaming tournaments, movie days and so much more).
• Gaming consoles and other in-office equipment (arcade machine, devices and massage chair).
• Paid game fund, so you can continue to expand your industry knowledge.
• Comprehensive benefits package and annual bonuses.
• Paid time off, sick days, wedding leave, and baby leave.
• Focus on giving back to our community through events such as Extra Life.
• Variety of internship placements where students quickly see the impact of their work.
• Part of the EG7 global gaming cooperative that is comprised of several companies that specialize in video game entertainment such as Daybreak Games, Piranha Games, Antimatter Games, Toadman Studios, Petrol, and Fireshine Games.

Be Aware of Fraudulent Recruiting Activities
Big Blue Bubble would never ask an applicant for their social insurance number, date of birth, bank account information or other sensitive information in job applications.  We would also never ask applicants to provide payment during the hiring process or extend an employment offer without conducting a phone, live video or in-person interview.

To learn more about Big Blue Bubble, click here.


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