Product Manager – Service Portfolio

Product Manager – Service Portfolio

Are you obsessed with building software products? Are you passionate about solving customer problems? Do you want to learn and expand your Product Management craft? CARFAX Canada is looking for a software professional who is full of curiosity, empathy and drive to deliver customer value. 

Working Here

At CARFAX Canada, we’re more than just obsessed with cars. We’re obsessed with data and using it to help millions of Canadians buy, sell and maintain cars - but you can learn that on our website. Let’s talk about the sweet perks you’ll get when working here (i.e. what you actually want to know): Some days you’ll be taking in-house leadership training courses, other days you’ll be listening to our employee podcast while eating lunch paid for using an Uber Eats voucher. Grab a seat in the state-of-the-art office in 100 Kellogg Lane and collaborate the day away? What’s that, it’s the summer? Well, the 4-day work weeks have kicked in; enjoy those extra paid days off! Why not use one of your paid volunteer days to give back to your community? What else can we list? Competitive wages, amazing benefits, yearly performance-based bonuses, RRSP matching, health and wellness programs, a literal award-winning culture, parental leave top-ups and all kinds of social events. To top all of this off, every day you get to choose how you get to do meaningful work with incredible people. So, looks like we’re obsessed with a few things here – data and our people!

Job Details

CARFAX Canada is seeking a full-time Product Manager to join our team, and report to the Director of Product Management. As a skilled market analyst, the Product Manager will support the full lifecycle of vehicle service products from ideation to market optimization. This position requires a confident individual who thrives in a cross-functional team environment that includes Technology, Marketing, Sales, Business Development, Data, and Customer Support. The incumbent is responsible for establishing what success looks for consumers and dealerships for all aspects of vehicle service needs. Prioritizing these needs to support the company’s strategic goals and targets will be paramount. 

Position Responsibilities
 

• Demonstrate leadership skills and champion the product internally and externally
• Empathize and have compassion for the customer, understand their needs and appreciate their goals to create customer-centric experiences
• Understand market trends through research and insights, and exercise business acumen by weighing costs, benefits, and risks to support planning
• Create outcomes for customers and prioritize activities to achieve these outcomes. Inform your decisions with quantitative data, metrics, trends, and qualitative analysis
• Collaborate with Technology, Marketing, Data, Sales and Customer Experience Teams and enable their success
• Understand our corporate and product vision, values, goals, and strategy and align your execution accordingly
• Negotiate with stakeholders to create roadmaps and translate plans into user requirements through well-written user stories
• Provide Marketing, Sales and other departments with commercialization efforts with fantastic go-to-market deliverables 

Education and Experience Required:
 

• Bachelor’s Degree in Business, Engineering or other relevant disciplines
• 3+ years working as a Product Manager
• Experience working in a software organization with agile or scrum a plus
• Experience working in the automotive industry, or related industries a plus
• Customer-centric: fight for the customer! Obsess over creating an exceptional end-to-end customer experience
• Analytical & data-driven: leverage data to support critical decisions, define what success looks like and track progress
• Communication skills: produce clear verbal and written communication, effective to all audiences from executives, technical, business stakeholders, customers and partners
• Organization skills: able to prioritize effectively, and manage all stakeholders effectively to build and commercialize your product successfully to its vision

 If you are interested in applying for this position, please visit our website. https://www.carfax.ca/about-carfax/work-at-carfax. Applications will be accepted until a suitable candidate is hired.

We’re committed to providing accommodations by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email hr@carfax.ca.

We thank all applicants for their interest; however only those selected for an interview will be contacted.

About Us

CARFAX’s mission is to help millions of people shop, buy, service and sell used cars with more confidence. As a leader in vehicle history and valuation, CARFAX provides impartial and comprehensive information for consumers and the automotive industry. CARFAX‘s Canadian headquarters in London, Ontario supports Canadian and U.S. markets, drawing on billions of data records from thousands of sources, enabling used vehicle buyers and sellers to make informed decisions. CARFAX is consistently recognized as a top employer and business. CARFAX is a part of S&P Global (NYSE: SPGI). Find out more at www.carfax.ca and connect with CARFAX on Instagram, Facebook and LinkedIn.

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