IT Support Specialist I

IT Support Specialist I

Description

About Us

CARFAX’s mission is to help millions of people shop, buy, own, or sell used cars with more confidence. As a leader in vehicle history and valuation, CARFAX provides impartial and comprehensive information for consumers and the automotive industry. CARFAX ‘s Canadian headquarters supports North American product development, drawing on billions of data records from thousands of sources, CARFAX products enable used vehicle buyers and sellers to make informed decisions. CARFAX is consistently recognized as a top employer and business. CARFAX is a part of IHS Markit, (NYSE: INFO), a world leader in critical information, analytics, and solutions. Find out more at www.carfax.ca and connect with CARFAX on Instagram, Facebook and LinkedIn.

Working Here

At CARFAX Canada, you’re not just another employee. You’re a critical contributor to the big picture and rely on data when making important decisions. You have a future mindset and are motivated to grow with us. You have a thirst for learning new things and building your skillset. You dream big and chart your own career path. You don’t settle for what’s quick and easy because you value quality. You know that the best teams are built on trust, so you use your voice to collaborate and create real change. You believe in taking the time to celebrate wins and have fun. You know leading a balanced lifestyle in a supportive work environment is important. You’re not just another employee. You are a CARFAX Canadian!

Job Details

CARFAX Canada is excited to announce that we are looking for a new addition to our growing team in the role of IT Support Specialist I. This role will be mission critical in assisting the IT Operations team to provide support for all office hardware and software.

 The IT Support Specialist I will report to the Technical Operations Manager, while working closely with all departments at CARFAX Canada to support business needs.

The ideal candidate will possess strong communication and customer service skills, with proven technical capabilities in a fast-paced and evolving business environment, and the ability to work independently with minimal supervision. Previous experience training non-technical people on application use and functionality is an asset.   

Position Responsibilities

• Monitor tickets to ensure problems have been adequately resolved
• Assist with the deployment and management of all desktop applications and office hardware
• Assist with other IT Support requirements as needed, including first line support
• Manage CARFAX Canada’s office services including: Office 365, Active Directory, File server, Exchange, Authenticator
• Support MS Office, Dynamics GP, Dynamics CRM, and SharePoint throughout the organization
• Support Zoom rooms, Zoom application, Slack
• Contribute to enforcing computer and mobile device usage policies
• Contribute to IT initiatives including research, evaluation, and deployment of software and hardware
• Assist other departments with identifying technology needs

 Education and experience required

• Degree or diploma in computer science, or similar
• Hands on technical experience supporting users in a corporate environment
• Exchange Server 2013 administration experience
• Technical experience supporting Office 365, Exchange, Dynamics GP, and SharePoint including hybrid deployments
• Demonstrated technical skills in a Microsoft-based environment (Active directory, Windows 10, Windows Server 2008/2012)
• Strong technical skills relating to multiple mobile platforms (IOS, Android, Windows)
• Proficient in business software, including Microsoft Office 365
• Experience with desktop and application management using SCCM 2012 and Intune
• Experience supporting Mac computers and MS Cloud knowledge an asset

Requirements

• Outstanding interpersonal skills
• Excellent communication skills
• Superior organizational and planning skills
• Very adept at problem analysis/problem solving
• Great team player as well as being able to work independently

CARFAX’s Canadian headquarters are in London, Ontario at the historical landmark 100 Kellogg Lane. We’re proud to offer competitive pay, benefits and bonus, RRSP matching, maternity leave top-up, health and wellness initiatives, social events and a 4-day work week in the summer.

If you are interested in applying for this position, please visit our website: carfax.ca/careers. Applications will be accepted until April 16, 2021. We’re committed to providing accommodations for people with disabilities. If you require an accommodation during the application or selection processes, please advise in your cover letter.

We thank all applicants for their interest; however only those selected for an interview will be contacted.

Not exactly the position you were looking for, but still want to join our awesome team?

Visit our careers page to learn more about us and to see our other job openings!