IT Technician

Job Number: 46104 
Group: Cosma International  
Division: PRESSTRAN INDUSTRIES - BLD1 
Job Type: Permanent/Regular 
Location: ST. THOMAS 

Group Description

Cosma provides a comprehensive range of body, chassis and engineering solutions to global customers. Through our robust product engineering, outstanding tooling capabilities and diverse process expertise, we continue to bring lightweight and innovative products to market.

Role Summary

The IT Service Desk Technician is responsible for first level support of all end user and shop floor devices; peripherals, and software.

Key Qualifications/Requirements

1. Minimum 2 year college diploma or equivalent working experience
2. 1-2 years information systems experience, preferably in a manufacturing environment.
3. Extensive hands-on experience with installation and support of end user hardware, software
4. Strong technical background, with an emphasis on the administration of Microsoft Office, Microsoft Windows Operating Systems
5. Ability to troubleshoot; analyse, and determine root cause of end user incidents
6. Experience in administering, configuring and using Matrix42 would be considered an asset
7. Experience implementing and supporting third-party client applications
8. Valid Driver’s License and your own vehicle for occasional travel to another Presstran site in St. Thomas for IT support

Key Responsibilities

1. Drive improvements in Service Desk performance including, but not limited to, compliance with SLAs and reduction in mean time to resolution.
2. Act as Service Desk support for user’s day to day problems and questions.
3. Help train and support users on new applications, changes, and upgrades.
4. Contribute to end userknowledge base by writing technical documentation and instructional guides
5. Participate in and facilitate departmental cross training on a day-to-day basis to provide the best possible support and protection of Presstran’s operations by fostering a learning environment of sharing knowledge with fellow team members
6. Handle the installation and support of VDI terminals; PC’s, printers, peripherals; and mobile devices
7. Moves; adds, and changes of VolP desk phones
8. Handle the administration/set up of network accounts following departmental procedures and security protocols
9. Advanced ability to operate Microsoft Office; Microsoft Windows Operating Systems
10. Manage and prioritize service desk incidents using Matrix42

Additional Information

Accommodations for disabilities in relation to the job selection process are available upon request.

EQUIPMENT and/or PRODUCT FAMILIARITY:

Equipment:          Windows servers, iSeries server, tape library, printers, peripherals

Software:             Various as required

RESPONSIBILITY AND WORKING CONDITIONS:

The IT Service Desk Technician is the key interface between business functions and information technology. Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components. Frequent lifting and transporting of moderately heavy objects, such as computers and peripherals. Office environment with frequent exposure to a manufacturing environment.

BENEFITS:

Overtime after 44 hours per week.

Vacation: 2 weeks of paid vacation (3 weeks after 3 years) + 3 Personal Paid Holidays (PPH) 

Benefits: Medical and Dental Coverage. Plant wide Incentive Program – based on a number of factors, all members of our team receive an Incentive Bonus, if requirements are met. Magna Profit Sharing. Matched GRRSP. Company paid life insurance and AD&D coverage. Educational Assistance program.  Work boot, safety glasses and custom molded earplug allowances.

Weekly pay via direct deposit. Barbecues and Children’s Christmas Party.

Roger’s cell phone plan available to Presstran Team Members,  month Employee discounts (new vehicle, amusement parks etc.)

APPLY