Data Conversion Manager

WHO WE ARE:

CDK Lightspeed / Recreation develops, implements and supports innovative Dealer Management Software and data solutions that help increase lasting profitability across dealership operations for the Powersports, Marine, Marina and RV industries. We help dealers automate non-revenue generating activities, track operations and improve profits by assisting dealers manage their Parts, Service, Sales, Storage, Marina, Customer Relationship Management (CRM) and Rental. Our solutions are designed to help manage dealer operations by tracking and storing data from every department and delivering information that will assist dealerships in making successful business decisions. The dealer management solutions provided by CDK Lightspeed help the separate departments in a dealership function smoothly together by creating a central data warehouse for inventory levels, ordering, services, and customer information.

WHY US:

Growth potential, flexibility and material impact on the success and quality of a next-gen, enterprise software product makes CDK Lightspeed an excellent choice for those who thrive in challenging, fast-paced engineering environments. The possibilities for impact are endless. We have exceptional opportunities to evolve our industry by driving change through new technology!

ABOUT THE POSITION:

The Data Conversion Manager oversees the team of Data Conversion Specialists, owning the entire data conversion process and methodology for all of dealership data: requirements solution design, client acceptance, timeline creation, implementation, unit testing, tools testing, and maintenance of templates. The Data Conversion Manager is also responsible for the coordination with research and development, to prioritize tool development, resulting in increasing efficiency and quality of conversions to transform massive amounts of data into our flagship product.

As the Data Conversion Manager, one is responsible for, however not limited to, the following:

• Provide technical expertise in development and execution of data extraction,
  transformation, and execution of load programs
• Implement quality assurance processes to ensure data conversions meet customer requirements, also eliminating ad-hoc conversions (rework)
• Continually find ways to improve customer experience by eliminating manual rekeying of transactions, due to final data cutoff periods
• Understand and prioritize intelligence about competitive DMS systems to
  continually convert more data sets in less time from primary competitors; this includes making sure the detailed conversion process for competitive DMS systems is being documented
• Prioritize the development and maintenance of conversion templates
• Partner with other data conversion team members to prepare C# scripts to map data, recommendations, or alternatives for improving conversion programs
• Attend ongoing sprint planning discussions with Research & Development department to automate and improve conversion tools
• Perform data corrections through analyzing data for errors and formulating corrective procedures
• Identify, clarify, and resolve issues and risks, escalating them as needed
• Ensure the team delivers client satisfaction through follow-up, client responsiveness and thorough communication
• Utilize effective management, negotiation, and influencing skills both internal and externally to ensure a successful implementation of all CDK Solutions and services within scope
• Obtain processes data, customer feedback, and associate feedback for incremental
  improvement opportunities to continually evolve the client experience for both installation and training of the CDK Solutions
• Assist in developing and executing improved processes through established process improvement methods
• Coach, mentor, and collaboratively build associate development plans and conduct ongoing feedback sessions to ensure progress; Mange associate time tracking, per CDK policy

Qualifications & Requirements:

• 2+ years relevant and related work experience (2-5 years preferred)
• 2+ years experience coding with C# or other comparable scripting languages (2-3 years preferred)
• 1+ years experience using MS Visual Studio Code or MS Visual Studio
• 1+ years previous experience managing, leading and/or mentoring a team (1-3 years preferred)
• Must have Strong SQL and Excel working skills
• Proven ability to showcase strong communication with both internal and external partners (vendors, customers, executives, etc.)
• Must have proven data extraction experience, along with strong data analytical skills

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US.  CDK may offer employer visa sponsorship to applicants.