Job Expired
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This posting has expired and applications are no longer being received and this job does not show up on the main job list.
| Position Type: | Full-time |
| Location: | London, ON |
| Date Posted: | Mar 18, 2023 |
Job Description
CX Solutions - Sr. Associate
Location: Remote Canada or U.S.
Reports to: Director, CX Solutions
The Role: You will support a cross functional team within CX Solutions for our customer satisfaction survey research based business. The primary duties of the Senior Analyst will be to work with internal CX Solutions stakeholders and automotive client CX team to help prioritize CX initiatives, gather CX platform requirements, and advise the client on J.D. Power CX best practices. You will work closely with the CX Solutions and Data Science teams as-needed, to ensure studies are designed to maintain scientific integrity.
The Impact: The Senior Analyst will interface mainly with the automotive client CX team, receiving and executing on ad hoc analysis requests, and ensuring CX platform requirements are received from the client complete and on time. You are expected to be a self-starter who can work without close supervision, but are expected to receive guidance as-needed, from the CX Solutions project team.
Responsibilities
- Ensure platform specifications and ad hoc analysis meets J.D. Power standards
- Develop and document survey and reporting platform specifications and artifacts as-needed on behalf of client CX team
- Update project enhancement requests in online project management environment shared between J.D. Power and client
- QA survey programming and data processing to ensure study designs are implemented as planned
- 3+ years of experience in market research and/or related fields
- Education: Bachelor’s Degree
- Strong organizational skills and high attention to detail
- Ability to write technical documents
- Copy Editing and/or survey/reporting design experience preferred
- Proficient in MS Office Suite (Power Point, Excel, Word)
The Team / The Business: Fast-paced and efficient team of CX program managers and technical implementation leads who work within the Digital Transformation division.
Our Hiring Manager says: “I’m looking for a results-driven, attention-to-detail, critical thinker who can work directly with our automotive client stakeholders to achieve alignment on 1-5 year CX improvement goals, work closely with the J.D. Power CX team lead to understand technical requirements and timing, and represent J.D. Power's best practices in recommendations made to the client team.”
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.
Company Mission
J.D. Power is?clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients’ toughest challenges.
Our Values
At J.D. Power, we strive to be Truth Finders, Change Makers and Team Driven - the distinct behaviors that, together, define our unique culture.
Truth Finders - At J.D. Power, we are proud of the unbiased data and findings we provide. As individuals,each and every?member of our team is dedicated to living this same objectivity and embodying the highest ethical and professional standards – the only ‘favorite’ we have is the truth.
Change Makers - At J.D. Power, we never stand still. We constantly seek better ways – innovating and evolving in everything we do to support our colleagues and our clients alike – and all in service of delivering data and insights that drive meaningful business impact.
Team Driven - At J.D. Power, we are one?team?and we are activated. Regardless of individual role, every member of our team is dedicated to supporting their immediate colleagues and our broader J.D. Power family to deliver on our collective purpose and make us greater than the sum of our parts.?At J.D. Power, these values are more than words. We bring these values to life throughout our organization through our employee event series — J.D. Power Values Days. Each quarter, we celebrate one of our core values and hold an annual event to celebrate our combined values at the end of the year.
We are dedicated to leveraging comprehensive and equitable practices which contribute to the overall success of the company and its employees. We invite you to learn more about our DE&I efforts.
J.D. Power is an equal opportunity employer and compliant with AODA/ADA legislation. If you require accommodations during the recruitment and selection process, please specify.
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