Concierge Agent

The Role:  

J.D. Power Concierge Services is all about going the extra mile and providing luxury, personalized experiences to automotive shoppers and customers. As a remote J.D. Power Concierge Agent, you will be expected to assist customers in a fast-paced, web-based call center. You will be responsible for communicating via phone, email, text, and live chat with customers who are requesting information on a vehicle and scheduling them to see the car at the dealership.   In addition, you will handle Service Follow-up calls and post Sales appointment follow-up.  You will provide product knowledge, search inventories, schedule appointments and assist new vehicle buyers with questions on vehicle technology. You will be communicating with interested shoppers and existing customers that have already expressed interest in our services before being transferred to you. These are not “cold calls”.  Our concierge agents must have outstanding communication skills, exceptional English, a friendly personality, reliable high-speed internet, and a desire to provide World Class service.

Responsibilities: 

• Communicate with customers to gather information and schedule a dealership appointment
• Maintain web-based records with proper spelling and grammar
• Work in tandem with the concierge team through Microsoft Teams
• Work an 8-hour shift with a 30-minute break
• Other duties as required by the position

Qualifications: 

• Must be 18 years of age or older
• Must be able to work rotating shifts - days/afternoons/nights
• High School Diploma or equivalent
• Great verbal, phone and written communications skills. Strong command of the English language
• Microsoft 365 experience
• General computer skills - ability to type, navigate the Internet, and use Teams
• Call center experience/Customer Service experience
• Retail automotive dealer experience is a plus
• Must be able to work nights and weekends
• Reliable high-speed Internet with backup power and internet
• Quiet setting with no background noise to perform calls

The impact you will have in this role is assisting dealerships by providing excellent service to shoppers and customers, gathering information and scheduling appointments (sales and service).  In addition, your work will assist in increasing sales and revenue for the dealership.

The hiring manager says: I am looking for someone who exhibits excellent customer service skills, has a passion to help people and provide personalized assistance.  You are confident, reliable, and a team player.

Company Mission? 

J.D. Power is?clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients’ toughest challenges.?? 

Our Values? 

At J.D. Power, we strive to be Truth Finders, Change Makers and Team Driven - the distinct behaviors that, together, define our unique culture.

Truth Finders - At J.D. Power, we are proud of the unbiased data and findings we provide. As individuals,each and every?member of our team is dedicated to living this same objectivity and embodying the highest ethical and professional standards – the only ‘favorite’ we have is the truth.

Change Makers - At J.D. Power, we never stand still. We constantly seek better ways – innovating and evolving in everything we do to support our colleagues and our clients alike – and all in service of delivering data and insights that drive meaningful business impact.?? 

Team Driven -?At J.D. Power, we are one?team?and we are activated. Regardless of individual role, every member of our team is dedicated to supporting their immediate colleagues and our broader J.D. Power family to deliver on our collective purpose and make us greater than the sum of our parts.?At J.D. Power, these values are more than words. 

J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. 

J.D. Power is an equal-opportunity employer and compliant with AODA/ADA legislation. Should you require accommodations during the recruitment and selection process, please reach out to tarecruitment@jdpa.com.