Manager, Sales Operations - Canada (Remote)

Info-Tech Research Group delivers impartial, highly pertinent IT research, enabling CIOs and IT leaders to make well-informed, strategic decisions. We are currently serving over 30,000 professionals and collaborate closely with IT teams, equipping them with actionable tools and expert guidance to drive measurable results and enhance technology initiatives and organizational processes.

Why join us?

• We pride ourselves on consistent year-on-year growth, with double-digit growth even during a global pandemic.
• We are in the Top 3 on LinkedIn's Top Companies List in Canada.
• Info-Tech fosters a growth-focused, entrepreneurial culture with unlimited opportunities for professional growth and development.
• We provide financial support for professional development and training.

About The Role

As a Manager, Sales Operations you will lead a team of 4 to 6 professionals (including Salesforce Analyst and Developers), manage key stakeholder relationships, and ensure effective prioritization of requests to meet goals of your specific business unit alignment. You'll be responsible for setting clear expectations, communicating progress, and fostering a collaborative, high-performing team environment. This role requires strong leadership, organizational skills, and the ability to balance multiple priorities in a fast-paced setting while driving operational efficiency and team development.

Key Responsibilities:

• Define technical solutions and research alternatives to meet business requirement goals, end user requirements and system requirements 

• Maximize the use of Salesforce through the development of efficient business processes. 

• Evaluate, implement and administer sales enablement products and tools 

• Implement and manage business and systems processes to ensure data integrity and quality. Ensure process and data integrity throughout all systems, focusing on CRM, Marketing Automation, Compensation Systems and Corporate Reporting. 

• Organize and facilitate project planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other Scrum-related meetings. Track and communicate team velocity and sprint/release progress 

• Define system responsibilities and document data flows between systems 

• Advocate ongoing system updates including hardware and platform solutions. 

• Deliver training to internal clients as new workflows are released. Train internal staff on the changes and how new processes will affect their day to day work flow.

• Write epics and detailed user stories to populate the product backlog. Estimate stories in the backlog to facilitate release planning, project approvals and prioritization 

• Effectively prioritize projects and operational work to support business initiatives with a strong focus on improving the customer experience. 

• Manage and develop direct reports through coaching/training, monitoring activities, and participating in performance appraisal program. 

• Provide technical leadership to team members working on development project teams.  

• Ensure the sales operations teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility. 

?Education and Experience:

• Previous management experience is ideal

• Minimum 3 years’ experience with Salesforce 

• Minimum 2 years of proven experience in project management 

• At least one Salesforce certification is required (i.e. Admin, Platform Developer, Consultant and Technical Architect)

• Demonstrated experience overseeing technical direction of large-scale projects 

 Info-Tech Research Group of companies is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.