Operations Analyst (Business Operations)

About Western

Considered Canada's most beautiful University, Western's main campus spans 400 acres of Gothic-style buildings mixed with modern LEED-certified capital structures providing an idyllic environment for our community of scholars.  The university is located in London, Canada, a safe, vibrant and welcoming community of more than 350,000 people serving as a regional medical and industrial hub for southwestern Ontario.

About Us

Facilities Management fosters safe, inclusive and vibrant environments that inspire community engagement, life-bettering research and the pursuit of academic excellence.

Facilities Management is responsible for the planning, development, engineering, construction, operation, maintenance and stewardship of all the buildings, infrastructure, sites and services within Western’s campus community. FM departments include the AVP’s office, Facilities Development & Engineering, Power Plant, Business Operations, Sustainability, Building Services, Facilities Operations and Parking & Visitor Services. Our integrated team provides exceptional service in creating and maintaining Western’s facilities and in serving the community.
 

Responsibilities

The Operations Analyst will be responsible for the creation, collection and analysis of data related to operational activities in Facilities Management (“FM”). Reporting to the Director, Business Operations, the Operations Analyst will create and utilize data to identify trends and increase opportunities for operational enhancements and efficiencies that supports FM directly as a whole or directly within specific sub-units. As a shared resource across FM, the Operations Analyst will assist in the coordination of special projects and collaborates with leaders, providing data to support operational decision making and the delivery of highly efficient, client-focused and responsive services.   

Qualifications

Education:

• Undergraduate degree 
• Degree in Business Administration, Public Administration, Social Science, Data Science, Human Resources is preferred 

Experience:

• 2 years’ experience in data analysis and reporting including working with large data sets, data visualization, and statistical measures
• Previous experience with project management
• Previous work experience in large, unionized environment is preferred 
• Developing and implementing data analyses, data collection systems, and other strategies that optimize statistical efficiency and quality preferred 

Knowledge, Skills & Abilities:

• Advanced knowledge of Excel and database software
• Knowledge of key statistical concepts and methods essential to finding structure in data
• Knowledge of diverse methodologies to get insight from the data 
• Knowledge of project management tools and methods
• Familiar with best practices in maintaining sensitive and confidential data
• Ability to analyze business risk and recommend improvements in processes
• Ability to deal with data anomalies such as missing values, outliers, unbalanced data. and data normalization
• Ability to produce concise and accessible analysis of complex data through the effective use of charts and tables
• Attention to detail with an ability to retrieve, analyze, and synthesize sizable amounts of data while ensuring that information is accurate and comprehensive
• Ability to collaborate across internal and external boundaries to meet common objectives, improve outcomes, and support work beyond one's own unit
• Verbal communication skills to clearly express ideas in an objective manner, and adapt communication style to suit the situation and audience
• Proven ability and natural inclination to develop relationships by interacting with people in a professional, respectful, and diplomatic manner
• Ability to work independently and effectively as a member of the team to achieve department goals
• Excellent verbal and written communication skills and confidence dealing with all levels of an organization
• Proven ability to take initiative and champion a project from conception through implementation and evaluation
• Demonstrated ability to support continuous process improvement
• Ability to work independently and collaboratively as a member of the team to achieve departmental goals
• Advanced computer skills in Microsoft Office, Excel, PowerPoint (or other visualization applications) and enterprise systems (ex. asset management and labour management applications)
   

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process.  If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

Please Note:

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.


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