Director, Technical Solutions, Individual Wealth

Permanent Full Time 

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The Individual Wealth Technology team within Application Delivery, Canada and Lifeco is seeking a Director, Technical Solutions.  This role is a match for you if you are passionate about Wealth and working with business and technology teams to innovate, define, and deliver high quality technology solutions.

The Director, Technical Solutions is a highly experienced technology leader and mentor, tasked with overseeing the delivery and support of applications, spearheading new technology projects, and enhancing key applications. In this role you will act as a trusted advisor to internal clients by proactively building relationships with business, technology, and external stakeholders. You will work closely with members of the Individual Wealth business and technology teams, with responsibility for people leadership and delivery leadership that are measured by the team’s collective ability to generate positive results for Canada Life’s business and clients. 

At our company, the customer is at the center of what we do. The Individual Wealth Technology team is looking for innovative, collaborative, fun-loving candidates that exemplify this and can demonstrate it in their work. We care about the financial, physical, and mental well-being of our customers and our staff.

What you will do:

The role mandate is to build partnerships with stakeholders in the business and technology functions to evolve (imagine new solutions), optimise (increase the impact of existing applications) and stabilise (resolve issues or escalated problems).

Customer Relationship Management:  Nurture relationships and collaboration

• Act as a trusted advisor and thought leader to the business areas by proactively building relationships to understand the business’ current state, short and long -term priorities, ensuring open and ongoing communication to proactively address any issues
• Partner with preferred vendors to understand product roadmaps, recommend new solutions and ideas to drive both customer and business outcomes
• Ensure leaders and team members cut through siloes to work together towards common goals

Direct People Leadership:  Model our culture and values

• Embody our employee promise:  to inspire, value and empower our talent
• Provide clarity around roles and responsibilities, priorities and invest in talent career development
• Build a strong and empowered team to meet and exceed goals around delivery, adoption and support of technology services, while ensuring execution excellence and team engagement
• Contribute to team, financial, and workforce planning
• Lead and adapt to change; be an advocate for change and help minimize ambiguity for teams through change.

Technology Delivery, Adoption, Support

• Consult with architects and business leaders on the best strategy, options, and technology roadmaps to meet client and business objectives
• Directly collaborate with business stakeholders to prioritize incoming portfolio components
• Support delivery execution of business technology projects and large work packages
• Leverage technology; share your knowledge by introducing team to enabling technologies and frameworks to better manage the environment and gain measurable efficiencies.
• Support the continuous operation of applications and infrastructure, ensuring compliance with operational standards, and meeting business needs
• Create and manage metrics dashboards to showcase productivity, costs, demand, supply and spend, using a data driven approach for decision making
• Ensure applications’ availability and resources are aligned with current and future support needs through the development of roadmaps and use of metrics
• Support business stakeholders by coordinating escalations to resolve user incidents
• Keep current on industry technology direction and best practices 

What you will bring:

• Ideal candidate has experience working with Wealth businesses and systems and maintains a strong knowledge of wealth products in the Canadian market.

• Experience managing through change, enabling an execution excellence culture and applying technology thought leadership to solve problems
• Excellent leadership skills with the ability to hire, inspire, train/develop, performance manage and drive high employee engagement
• Ability to respond to and generate urgency, create clarity thorough ambiguity, and pivot quickly when needed
• Demonstrated experience in challenging the status quo and identifying areas of improvement (across people, process, and technology).
• Preference and experience working in a complex environment that is rapidly evolving and ambiguous, with high expectations for excellence and achievement
• Excellent written and verbal communication skills to interact effectively with all levels, technical and non-technical, within the organization
• Able to be "hands-on" with support when needed, but also have a strategic / business mindset
• Post-secondary degree/diploma in business or computer science or equivalent experience
• A minimum of 10+ years’ related experience supporting technology platforms and delivering projects/products to enable businesses capabilities

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The base salary for this position is between  $97,200.00 - $170,500.00 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves?the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.?

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee?has the opportunity to?reach their potential.?

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life?would like to thank all applicants, however only those who qualify for an interview will be contacted.

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